Customer Service Coordinator in Basingstoke

Position Overview

The Customer Service Coordinator is responsible for providing exceptional customer service and support. The role manages scheduling service technicians' workloads and coordinates customers' needs and expectations to maximize technician productivity and enhance customer experience.

Key Responsibilities

• Proactively handle high volume incoming calls.
• Schedule technician work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaborate with Service, Sales, and Operations teams to establish communication channels and share key customer insights.
• Ensure invoices are processed timely within approval and target limits agreed across departments.
• Generate regular reports on completed invoiced work orders.
• Support service technicians and ensure appropriate team cover across regional service desk at peak times.
• Communicate with supervisors, technicians, and customers on updates to drive continuous improvement.

Internal Controls & Administration

• Experience in a customer care or service support role.
• Strong knowledge of customer service principles.
• Excellent interpersonal skills with ability to motivate technicians.
• Effective communication skills.
• Knowledge of processing invoices and purchase orders within authority limits.
• Analytical thinking and problem solving abilities.
• Proficiency using customer service software and MS Office Suite.

Skills & Capabilities

• Knowledge of the manufacturing industry an advantage.
• People and communication skills with a positive mindset.
• Ability to work with minimal supervision.
• Proficiency in Microsoft Office Suite.
• Knowledge of Inspire systems (training provided).
• Right to work status confirmed for the country of application.

Benefits

• Competitive salary and benefits including pension, healthcare, life insurance and wellbeing platforms.
• Fast paced working environment.
• Excellent working culture and community.
• Structured induction plan with continued learning and development.

Equal Opportunity Employer

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Reasonable Accommodations

We are committed to providing reasonable accommodations to candidates and employees who may need assistance with application or recruitment processes due to disability or impairment. To request an accommodation, please contact: