Product Manager (Italian Speaking) in Market Harborough

Changing lives through travel. At G Touring we're passionate about travel and we love exploring the world with our customers. Our goal is to make a difference in the destinations we travel to and the people that live there. G Touring operates two market leading touring brands, Travelsphere and Just You. Travelsphere has been discovering the world with its customers for nearly 60 years whilst Just You is a dedicated solo brand operating for over 20 years. G Touring is built on the mission of “Changing People's Lives Through Travel”. Leading the way in guided touring holidays, Travelsphere takes its customers all over the world and is centred around the customers' shared experiences. Just You's collection of worldwide guided touring holidays has been designed exclusively for solo travellers and we help all our customers to have unique experiences and create memories that will last a lifetime. G Touring is the touring division of Bruce Poon Tip's group of companies, which also include G Adventures and Tru Travels. Our mission is to change lives through travel and we do that through our Cares programmes that run alongside our not-for-profit partner, the Planeterra Foundation to ensure that the communities we visit benefit from tourism.

We are always looking for people to join our team who have a desire to go above and beyond for the customer to deliver excellence, who have a passion for travel, who are bold and fearless and love to share their experiences and learning.

Location: This role is based in our office in Market Harborough.

Working Hours: Full-time permanent role working 37.5 hours per week 09:00 am-17:15 pm Monday to Friday with 45 minute lunch break.

Purpose of the role: To innovate, create and contract quality holidays for our customers which are aligned to our brand pillars taking the product through from conception to launch and ensuring planned volumes, growth, revenue, and margin targets are achieved across all brands.

In this role you will:

• Develop and source new innovative product that stands out from the competition and meets our customers aspirations.
• Manage the implementation of a new product from conception to launch.
• Source suppliers and agents with integrity and who demonstrate our business values in the way they go about their business.
• Ensure Health and Safety standards have been met and are maintained.
• Use customer feedback to develop and improve the product and manage the relationships with suppliers to ensure quality is not compromised.
• Deliver inspirational and accurate brochures and web content.
• Negotiate and contract with suppliers to ensure holidays are commercially viable whilst not compromising on quality for our customers.
• Deliver planned revenue and margins by carrying out extensive competitor analysis, ongoing cost reviews and regular itinerary reviews.
• Plan and deliver the capacity plan across the brands.
• Analyse sales, working with yield, and marketing to identify and react to commercial risks and opportunities.
• Develop and record accurate documentation within agreed timescales, including tour set-up forms, tour schedules and contracts.
• Work cross functionally across a dynamic organisation, maximising, and building strong working relationships built on trust and integrity.

Must speak Italian. Other languages are advantageous.

To be successful in this role you will:

• Be passionate about travel and have a desire to delight the customer by developing memorable holidays.
• Demonstrate a minimum of 3 years' experience in product management, ideally within a travel or leisure business.
• Be creative, innovative and able to seek out new, exciting commercial opportunities.
• Negotiate, contract and achieve business targets for margin and net promoter scores.
• Communicate effectively, getting the best out of others, and driving outstanding service for the customer.
• Be diligent in your approach to work and demonstrate tenacity and determination.
• Analyse and interpret management information such as sales, margins, and market data to ensure commercial viability of the product.
• Show flexibility and the ability to work in a deadline-driven environment.
• Travel overseas.

What’s it like to work here? Our culture is more than just some words on paper. It’s who we are: how we think, what we value and how we behave. It drives us to be better for our customers and our team, and to ensure an inclusive and forward-thinking workplace for all.

Why work with us? Be part of something greater than yourself. We’re all about “you” being the best you can be, and we want you to be yourself too. You’ll have access to Vocational Learning Support Every year the opportunity of a “Learning Journey” to learn about our holidays and to meet our customers Up to 5 dedicated learning days towards your Vocational Learning or Learning Journey. Freedom to accelerate and drive change A genuine ‘one team' approach where everyone counts and everyone is welcome at G Touring.

We offer you:

• A competitive salary.
• Generous holiday allowance – 25 days plus Public Holidays. You can also purchase additional leave up to 1 of your working week.
• Every year you will get your birthday as an extra day of paid leave.
• Opportunity to spend one of your normal working days supporting a ‘registered charity’.
• Cycle to Work Scheme.
• Employee Assistance Programme – 24/7 GP consultation via phone or video plus support services for your health and wellbeing.
• Life Assurance – 4 times your salary for death in service for your nominated beneficiaries.
• Medicash health plan.
• Competitive Pension Scheme.
• Holiday discounts for yourself, friends and family.
• Travel industry benefits.
• Hybrid working - 2 days or 50% of your hours if you are part-time, to work from home for non-customer-facing roles.
• Opportunity of flexible working, if you want to change your hours for a period of time during your career.

If you think this sounds like the right business for you and you fulfil the criteria above, then please click “Apply” now as we wouldn’t want you to miss the opportunity to become part of our team and to experience our unique culture.