At a Glance
- Tasks: Connect with customers to recommend and sell unforgettable holidays.
- Company: Join G Touring, a leader in travel with a mission to change lives.
- Benefits: Enjoy flexible working, generous holiday allowance, and travel discounts.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Be a holiday expert and create lasting memories for customers.
- Qualifications: Sales experience, good communication skills, and a passion for travel.
The predicted salary is between 20250 - 24750 £ per year.
Location
- Market Harborough, Leicestershire, United Kingdom
- Changing lives through travel
At G Touring we’re passionate about travel.
We love exploring the world with our customers and we are built on the mission of ‘Changing People’s Lives Through Travel’.
G Touring operates two market-leading touring brands, Travelsphere and Just You.
Travelsphere has been discovering the world with its customers for nearly 60 years whilst Just You is one of the original dedicated solo operators.
We operate Travelsphere Cares, and Just You Cares in partnership with Planeterra, the world’s leading non-governmental organisation turning travel into impact in communities around the globe.
Purpose of the role
A holiday expert making positive connections with our customers to recommend and sell a holiday of a lifetime.
To provide a seamless pre-travel customer experience and solutions that promote trust, loyalty and make a lasting difference to our customers.
In this role you will
- Be a brand ambassador, taking pride in demonstrating product knowledge, a desire to understand and exceed our customer needs to drive loyalty and satisfaction.
Maximise all sales opportunities by engaging and listening to customer needs, identify buying signals and overcoming objections in a warm, helpful and genuine manner.
Provide solutions and looking into alternatives and upselling.
- Positively communicate with customers to create excitement about their holiday of a lifetime.
Showing genuine interest in customer’s needs to establish rapport to build confidence and trust.
Leaving the customer with a memorable and lasting impression that we care and value their loyalty.
- Take ownership of all customer interactions (phone, email, live chat) to match customer needs with products and services to maximise revenue, customer loyalty and customer satisfaction, placing the customer at the heart of everything that we do.
- Pro-actively contact customers to promote offers, services and update them on their holiday.
- Signpost customers and provide information to help customers prepare to travel and have a stress-free holiday.
- Work cross-functionally with other departments in the business, using their expertise to overcome barriers and fulfil customer queries.
- Use all systems available to accurately inform, record, and fulfil customer needs.
- Follow all business booking conditions, instructions and requirements to ensure integrity, accuracy of booking and the service provided to get it right first time.
- Do the right thing for our customers and business by adhering to all regulatory requirements.
To be successful in this role you will
- Be passionate about caring for our customers, the communities and world we travel in
- Take ownership for achieving targets, your own performance and development to be the best you can be.
- Be curious to ask the right questions to meet the customers’ requirements.
- Prioritise and manage your time.
- Actively participate in company initiatives, training, and events
- Be able to adapt to change while sensitively responding and supporting others.
- Understand the impact of own actions on self and others. Be a positive influence on others.
- Seek opportunities to improve individual, team and business performance and share best practice.
- Be experienced in sales/service for a minimum of 6 months.
- Have good geographical knowledge.
- Have GCSE level or equivalent including Maths & English.
- Be proficient in written and verbal communication skills.
- Computer literate in Word, Excel and Outlook.
- Working Hours
We offer permanent full-time (37.5 hours per week) and part-time roles, each with structured shift patterns to match our opening hours: Monday–Friday 9am–7pm, Saturday 9am–5:15pm, and Sunday 10am–4pm.
To get you settled in, we require you to be available for an initial four-week full-time training period.
Our team operates on a rotational basis, which includes a minimum of 1 in every 3 weekends.
When you are scheduled for a weekend shift, you will receive days off during the week.
While this is our standard rotation, we embrace flexibility!
If you are interested in a role with more frequent weekend work, please mention this in your application—we are happy to discuss how we can accommodate your preference.
Please specify your interest in full-time or part-time work when you apply.
What’s it like to work here?
Our culture is more than just some words on paper.
It drives us to be better for our customers and our team, and to ensure an inclusive and forward-thinking workplace for all.
Visit our Careers website to get a feel for our values and award-winning culture: https://careers. g-touring. com/
Why work with us?
- We’re all about “you” being the best you can be and we want you to be yourself too.
- Access to Vocational Learning Support
- The opportunity of “Learning Journeys” to learn about our holidays and to meet our customers
- Up to 5 dedicated learning days towards your Vocational Learning or Learning Journey.
- Freedom to accelerate/drive change.
- A genuine ‘one team’ approach where everyone counts and everyone is welcome at G Touring.
- We can offer you a range of benefits, including flexible working, a generous holiday allowance, healthcare cashback plans, travel industry and holiday discounts for you and your family, and so much more.
If you would like to know more about G Touring, our culture, benefits, and why we are continuously voted ‘The Best Place to Work’, you can visit our careers website here: https://careers. g-touring. com/
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Holiday Advisor employer: G Touring
At G Touring, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture that prioritises personal growth and development. Our team members enjoy flexible working arrangements, generous holiday allowances, and unique opportunities to engage with our customers through 'Learning Journeys', all while contributing to our mission of changing lives through travel. Located in Market Harborough, Leicestershire, we offer a supportive environment where every employee is valued and encouraged to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Holiday Advisor
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like G Touring who are looking for fresh talent for roles like Holiday Advisor.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like G Touring and give you a leg up for your Holiday Advisor application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Holiday Advisor openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Holiday Advisor
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Holiday Advisor role at G Touring.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Holiday Advisor position at G Touring.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of G Touring.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to G Touring's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Holiday Advisor.
How to prepare for a job interview at G Touring
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at G Touring.
