Business Analyst

Changing lives through travel

At G Touring, we’re passionate about travel and we love exploring the world with our customers, while we explore it together our goal is to try and help the places we go to and the people that live there. G Touring operates two market-leading touring brands, Travelsphere and Just You. Travelsphere has been discovering the world with its customers for nearly 60 years, whilst Just You is one of the original dedicated solo operators. G Touring is built on the mission of “Changing People’s Lives Through Travel”.

Leading the way in guided touring holidays, Travelsphere takes its customers all over the world and is centred around the customers’ shared experiences. Just You’s collection of worldwide guided touring holidays has been designed exclusively for solo travellers. From short breaks to epic journeys, customers travelling with Just You discover fascinating cities, spectacular scenery, and fabulous sightseeing in the company of other solo travellers.

G Touring is the touring division of Bruce Poon Tip’s group of companies, he also owns G Adventures and Tru Travels. As a group we believe travel can have a positive impact and be a force for good in the communities we visit. We operate Travelsphere Cares, and Just You Cares in partnership with Planeterra, the world’s leading non-governmental organisation turning travel into impact in communities around the globe.

We are always looking for people to join our team who have a desire to go above and beyond for the customer to deliver excellence, who have a passion for travel, who are bold and fearless and love to share their experiences and learning.

Business Analyst

Purpose of the role:

The primary focus of this role is to define system enhancements via in-depth investigation, gathering and documenting business requirements and use cases, to deliver the best solution, on time. Working closely with GT Business Subject Matter Experts (SME’s) and GTC Technology to execute the G Touring Strategy and objectives to ensure success.

Working Hours

Full-time permanent role working 37.5 hours per week 09:00 am – 17:15 pm Monday to Friday with 45 minute lunch break. This is a hybrid role based in Market Harborough, Leicestershire.

In this role you will:

• Consult with stakeholders to scope business requirements, which include easy to understand user stories that will enable Technology Engineering Managers to define technical solutions.
• Create comprehensive documentation, diagrams, and process flows to facilitate clear communication and understanding across all stakeholders.
• Engage with Technology Engineering Managers and Third Party Suppliers to effectively collaborate to create and deliver solutions.
• Validate that proposed solutions meet all business requirements to ensure completeness.
• Assist in defining UAT testing strategies & scripts, as well as managing the execution.
• Work closely with the GT Technology & Project Delivery Director to ensure best practice in alignment with GTC technology and project management structure.

To be successful you will have:

• Passion to learn about our systems and drive to deliver their continuous improvement.
• Excellent planning and organisational skills.
• Dead focus with the ability to manage competing priorities and expectations.
• Meticulous attention to detail, in a fast-paced environment is a must.
• The ability to work independently and be self-directed.
• Excellent communication skills with the ability to work at all levels within the organisation.
• Proficiency with collaboration tools such as Slack, Microsoft O365 & Google Suite.
• Previous experience as a Business Analyst, would be an advantage but not essential.
• Experience using process mapping tools such as Lucidchart, would be an advantage.

Why work with us?

• Be part of something greater than yourself.
• We’re all about “you” being the best you can be and we want you to be yourself too.
• You’ll have access to Vocational Learning Support
• Every year, have the opportunity of a “Learning Journey” to learn about our holidays and to meet our customers
• Up to 5 dedicated learning days towards your Vocational Learning or Learning Journey.
• Freedom to accelerate/drive change
• A genuine ‘one team’ approach where everyone counts and everyone is welcome at G Touring.

We offer you

• A competitive salary
• Generous holiday allowance – 25 days plus Public Holidays. You can also purchase additional leave up to 1 of your working week.
• We think it’s important that there is always some time for you. So, every year you will get your birthday as an extra day of paid leave.
• Supporting the local community is an important part of our ethos, so we offer you the opportunity to spend one of your normal working days supporting a ‘registered charity’
• If you are a care supporter for someone with a long-term illness, we will support you with up to 6 working days per annum (pro rata for part-time team members) in any rolling 12-month period.
• ‘Cycle to Work Scheme’ to support the purchase of a cycle to use for your commute.
• Employee Assistance Programme – 24/7 GP consultation via phone or video plus support services for your health and wellbeing to include support with your mental health, finances, fitness, dietary requirements and life event support.
• Life Assurance – 4 times your salary for death in service for your nominated beneficiaries.
• Competitive company Pension Scheme
• Holiday discounts for yourself, friends and family
• Travel industry benefits
• Opportunity of flexible working, if you want to change your hours for a period of time during your career.
• Hybrid working – 2 days or 50% of your hours if you are part-time to work from home for non-customer-facing roles.

If you think this sounds like the right business for you and fulfill the criteria above, then please click “Apply” now as we wouldn’t want you to miss the opportunity to become part of our team and to experience our unique culture. #J-18808-Ljbffr