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- Tasks: Support customers and ensure they have a seamless experience with our tech solutions.
- Company: Join a leading healthcare company with over 12 years of success.
- Benefits: Earn £27,000 plus up to £4k for on-call duties, hybrid work, and free parking.
- Other info: Enjoy a hybrid working model and opportunities for growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real difference in customer success.
- Qualifications: Experience with Salesforce, Intercom, or similar tools is a plus.
The predicted salary is between 27000 - 31000 £ per year.
Tech Stack: Salesforce, Intercom, Aircall, Confluence, Jira, Kibana, Postman - (Experience of ANY of these would be great)
Market Leading Healthcare Company Established for over 12 years.
Office Location: Surrey (GU postcode)
Hybrid Working - Tuesday, Wednesday, Thursday in the office, Monday and Friday WFH
Working Hours: 8:30am - 5:30pm
Free Onsite Parking
£27,000 + earn up to £4k for on call duties (only available after 6 month probation period)
G.R.E. Recruitment Limited is delighted to partner yet again with a market leading Healthcare company who are looking to add a Junior Customer Success/Junior IT Support Analyst to their growing Customer Success team.
I am looking for a Customer Success Executive / Junior IT Support Analyst who has experience of:
- Ensuring customers receive an easy, memorable and valued service via email, telephone and in product conversations.
- Ensuring the customer is getting the best...
Junior IT Support Analyst in Farnborough employer: G.R.E. Recruitment
Contact Detail:
G.R.E. Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Analyst in Farnborough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! If you have experience with any of the tech stack mentioned, make sure to highlight it during interviews. We want to see how you can bring value to the team right from the start.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Junior IT Support Analyst in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior IT Support Analyst role. Highlight any relevant experience with the tech stack mentioned, like Salesforce or Jira, and showcase how your skills align with what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention your enthusiasm for the healthcare sector.
Showcase Your Communication Skills: As a Junior IT Support Analyst, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Whether it’s through your writing style or examples of past experiences, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at G.R.E. Recruitment
✨Know Your Tech Stack
Familiarise yourself with the tools mentioned in the job description, like Salesforce and Jira. Even if you haven't used them all, showing that you've done your homework will impress the interviewers.
✨Customer-Centric Mindset
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this role is all about ensuring a memorable experience.
✨Ask Insightful Questions
Come prepared with questions about the company culture and the Customer Success team. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
✨Practice Common Scenarios
Be ready to discuss how you'd handle common IT support scenarios. Practising responses to potential questions can help you feel more confident and articulate during the interview.