At a Glance
- Tasks: Support customers with their queries via email and phone, ensuring a top-notch service experience.
- Company: Join a leading healthcare company making a real difference in people's lives.
- Benefits: Earn £27,000 plus up to £4k for on-call duties, hybrid working, and free onsite parking.
- Other info: Enjoy a supportive environment with opportunities for growth in the healthcare sector.
- Why this job: Be part of a dynamic team that values problem-solving and customer satisfaction.
- Qualifications: Ideal for graduates with a knack for customer service and software tools.
The predicted salary is between 27000 - 31000 £ per year.
Tech Stack: Salesforce, Intercom, Aircall, Confluence, Jira, Kibana, Postman - (Experience of ANY of these would be great)
Market Leading Healthcare Company established for over 12 years.
Office Location: Surrey (GU postcode)
Hybrid Working - Tuesday, Wednesday, Thursday in the office, Monday and Friday WFH
Working Hours: 8:30am - 5:30pm
Free Onsite Parking
£27,000 + earn up to £4k for on call duties (only available after 6 month probation period)
G.R.E. Recruitment Limited is delighted to partner yet again with a market leading Healthcare company who are looking to add a Graduate Customer Support Analyst to their growing Customer Success team.
I am looking for a Graduate Customer Support Analyst who has experience of:
- Ensuring customers receive an easy, memorable and valued service via email, telephone and in product conversations.
- Ensuring the customer is getting the best value out of the product suite, being a natural problem solver.
- Using software tools to thoroughly investigate, test, and replicate customer issues to identify causes of problems.
The emphasis on this role is customer service advisors with high volume calls and triaging cases on multiple platforms. The analytical side would be related to the fact you need to be able to problem solve customer queries within the software.
You will be joining a team of 6 Customer Success Execs plus a Head of the Customer Success team. This is a company that helps change the lives of thousands of people across the UK providing crucial and meaningful healthcare solutions.
No Sponsorship Available.
If you want to find out more, APPLY NOW!
Locations
Graduate Customer Support Analyst in Farnborough, Hampshire employer: G.R.E. Recruitment
Join a market-leading healthcare company in Surrey, where you will be part of a dynamic Customer Success team dedicated to making a meaningful impact on people's lives. With a hybrid working model, competitive salary, and opportunities for professional growth, this role offers a supportive work culture that values collaboration and innovation. Enjoy the benefits of free onsite parking and the potential to earn additional income through on-call duties after your probation period.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Support Analyst in Farnborough, Hampshire
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like G.R.E. Recruitment value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like G.R.E. Recruitment a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with G.R.E. Recruitment!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like G.R.E. Recruitment.
We think you need these skills to ace Graduate Customer Support Analyst in Farnborough, Hampshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for G.R.E. Recruitment!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at G.R.E. Recruitment
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
