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- Tasks: Support customers and ensure they get the best value from our healthcare products.
- Company: Join a market-leading healthcare company making a real difference.
- Benefits: Earn £27,000 plus up to £4k for on-call duties, with hybrid working options.
- Other info: Enjoy free onsite parking and excellent career growth opportunities.
- Why this job: Be part of a team that changes lives through meaningful healthcare solutions.
- Qualifications: Experience in customer service and problem-solving skills are a plus.
The predicted salary is between 27000 - 31000 £ per year.
Tech Stack: Salesforce, Intercom, Aircall, Confluence, Jira, Kibana, Postman - (Experience of ANY of these would be great)
Market Leading Healthcare Company Established for over 12 years.
Office Location: Surrey (GU postcode)
Hybrid Working - Tuesday, Wednesday, Thursday in the office, Monday and Friday WFH
Working Hours: 8:30am - 5:30pm
Free Onsite Parking
£27,000 + earn up to £4k for on call duties (only available after 6 month probation period)
G.R.E. Recruitment Limited is delighted to partner yet again with a market leading Healthcare company who are looking to add a Junior Customer Success/Junior Support Analyst to their growing Customer Success team.
I am looking for a Customer Success Executive who has experience of:
- Ensuring customers receive an easy, memorable and valued service via email, telephone and in product conversations.
- Ensuring the customer is getting the best value out of the product suite, being a natural problem solver.
- Using software tools to thoroughly investigate, test, and replicate customer issues to identify causes of problems.
You'll be joining a team of 6 Customer Success Execs plus a Head of the Customer Success team.
This is a company that helps change the lives of thousands of people across the UK providing crucial and meaningful healthcare solutions.
No Sponsorship Available.
If you want to find out more, APPLY NOW!
Junior Customer Success Executive in Southampton employer: G.R.E. Recruitment Limited
Contact Detail:
G.R.E. Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Success Executive in Southampton
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing a role in the Customer Success team.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success. Think about how you can showcase your problem-solving skills and your ability to provide value to customers.
✨Tip Number 3
Show your enthusiasm for the company and its mission. Research their healthcare solutions and be ready to discuss how you can contribute to making a difference in people's lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Junior Customer Success Executive in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior Customer Success Executive role. Highlight any relevant experience with customer service, problem-solving, and the tech stack mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can contribute to our team. Be sure to mention any specific tools you've used, like Salesforce or Intercom.
Showcase Your Communication Skills: As a Customer Success Executive, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This could be through your writing style or by providing examples of past interactions with customers.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at G.R.E. Recruitment Limited
✨Know Your Tech Stack
Familiarise yourself with the tools mentioned in the job description, like Salesforce and Intercom. Even if you haven't used them before, showing that you've done your homework and understand their purpose will impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer issues in the past. Think about specific situations where you identified a problem and how you resolved it. This will demonstrate your ability to provide value to customers.
✨Understand Customer Success
Research what customer success means in the context of the healthcare industry. Be ready to discuss how you can ensure customers receive a memorable service and get the best out of the product suite.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the challenges the Customer Success team faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.