At a Glance
- Tasks: Support customers with technical issues and guide them through product usage.
- Company: Leading SaaS company in Surrey, working with top industry names.
- Benefits: Competitive salary, no sales pressure, and a supportive team environment.
- Other info: Fully onsite role with opportunities for professional growth.
- Why this job: Join a dynamic team and help clients maximise their product experience.
- Qualifications: Experience in customer support or account management in a SaaS environment.
The predicted salary is between 30000 - 50000 € per year.
Leading SaaS based Company - Surrey - Fully Onsite 5 days per week - £30,000 - £50,000 DOE
Are you looking for a role with ZERO BD/Sales involved? Do you have experience of supporting customers/clients with technical issues? Have you managed a client through a technical journey of how to get the best out of their product suite? Are you used to picking up tickets and working on them until solutions are found?
G.R.E. Recruitment is delighted to partner with this leading SaaS based company to support them with the hire of a Customer Support Executive. This role is fully onsite 5 days per week so all candidates must live commutable to Surrey on a daily basis. They work alongside some of the biggest names in their industry in the UK and some in Europe.
Skills and Experience required:- Previous Customer Success / Account Management experience in a SaaS based environment is essential, they are happy to consider candidates with 6+ months experience up to Senior Level Account Managers
- You'll gain a comprehensive understanding of their entire product suite and therefore able to advise and guide customers to get the best out of their product suite options
- You'll have excellent client facing and relationship building experience (occasional F2F Client meetings) - confident enough to voice your opinion to maximise the potential of the product suite
- This role is a pure Customer Support role with zero sales or BD involved - they work with all the clients in their industry and this role would involve identifying cross selling and upselling opportunities.
Interested in finding out more? Apply Now!
Customer Support Executive in Guildford employer: G.R.E. Recruitment Limited
Join a leading SaaS company in Surrey, where you will thrive in a supportive work culture that prioritises employee growth and development. With a focus on customer success and no sales pressure, you'll enjoy a fulfilling role that allows you to build strong client relationships while working alongside industry leaders. The fully onsite environment fosters collaboration and camaraderie, making it an excellent place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Guildford
✨Tip Number 1
Get to know the company inside out! Research their product suite and understand how it benefits customers. This will help you answer questions confidently and show that you're genuinely interested in helping clients.
✨Tip Number 2
Practice your problem-solving skills! Think of common technical issues customers might face and how you would guide them through solutions. Being prepared will make you stand out during interviews.
✨Tip Number 3
Network with current employees or others in the industry. They can provide insights into the company culture and what they look for in a Customer Support Executive. Plus, it’s always good to have a friendly face when you apply!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Support Executive in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer support, especially in a SaaS environment. We want to see how you've helped clients navigate technical issues and get the most out of their products.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about customer support and how your skills align with our needs. Be sure to mention any relevant experience that showcases your ability to build relationships with clients.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges for customers. We love seeing candidates who can demonstrate their problem-solving abilities and commitment to finding solutions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at G.R.E. Recruitment Limited
✨Know the Product Suite Inside Out
Before your interview, make sure you familiarise yourself with the company's product suite. Understand how each product works and think about common technical issues customers might face. This will help you demonstrate your ability to guide clients effectively during the interview.
✨Showcase Your Customer Support Experience
Prepare specific examples from your previous roles where you've successfully resolved customer issues. Highlight your experience in a SaaS environment and how you've managed client relationships. This will show that you have the relevant skills and experience for the role.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the interviewer's questions and respond thoughtfully. This not only shows your communication skills but also reflects your ability to understand and support customers effectively.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific customer support situations. Think of a few scenarios in advance and outline your approach to resolving them. This will help you convey your problem-solving skills and customer-centric mindset.
