At a Glance
- Tasks: Support customers with their queries via email and phone, ensuring a top-notch service experience.
- Company: Join a market-leading healthcare company making a real difference in people's lives.
- Benefits: Earn £27,000 plus up to £4k for on-call duties, with hybrid working options.
- Other info: Enjoy free onsite parking and excellent career growth opportunities.
- Why this job: Be part of a dynamic team that values problem-solving and customer satisfaction.
- Qualifications: Experience with customer service and software tools is a plus.
The predicted salary is between 27000 - 31000 £ per year.
- Graduate Customer Support
- Analyst
- Tech
Stack: Salesforce, Intercom, Aircall, Confluence, Jira, Kibana, Postman - (Experience of ANY of these would be great) Market Leading Healthcare Company Established for over 12 years.
Office
Location: Surrey (GU postcode) Hybrid Working - Tuesday, Wednesday, Thursday in the office, Monday and Friday WFH Working
Hours: 8:30am - 5:30pm Free Onsite Parking £27,000 + earn up to £4k for on call duties (only available after 6 month probation period) G.
Recruitment Limited is delighted to partner yet again with a market leading Healthcare company who are looking to add a Graduate Customer Support Analyst to their growing Customer Success team.
I am looking for a Graduate Customer Support Analyst who has experience of: Ensuring customers receive an easy, memorable and valued service via email, telephone and in product conversations.
Ensuring the customer is getting the best value out of the product suite, being a natural problem solver.
Using software tools to thoroughly investigate, test, and replicate customer issues to identify causes of problems.
The emphasis on this role is customer service advisors with high volume calls and triaging cases on multiple platforms.
The analytical side would be related to the fact you need to be able to problem solve customer queries within the software.
You'll be joining a team of 6 Customer Success Execs plus a Head of the Customer Success team.
This is company that help change the lives of thousands of people across the UK providing crucial and meaningful healthcare solutions.
No Sponsorship Available.
If you want to find out more, APPLY NOW!
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Graduate Customer Support Analyst employer: G.R.E. Recruitment Limited
Join a leading Defence Sector organisation in Guildford, where you will be part of a dynamic team dedicated to developing innovative sonar systems for the Royal Navy. With a strong focus on employee growth and a collaborative work culture, this role offers competitive salaries and benefits, alongside the opportunity to work on cutting-edge technology in a secure environment. Enjoy the advantages of working onsite in a vibrant location that fosters professional development and teamwork.
Contact Details:
G.R.E. Recruitment Limited Recruitment Team
