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- Tasks: Support customers and solve their tech issues using innovative software tools.
- Company: Market-leading healthcare company making a real difference in people's lives.
- Benefits: Competitive salary, hybrid working, free onsite parking, and potential bonuses.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Join a passionate team and help customers get the most from our products.
- Qualifications: Experience in customer service and problem-solving skills are a plus.
The predicted salary is between 27000 - 31000 £ per year.
Tech Stack: Salesforce, Intercom, Aircall, Confluence, Jira, Kibana, Postman - (Experience of ANY of these would be great)
Market Leading Healthcare Company Established for over 12 years.
Office Location: Surrey (GU postcode)
Hybrid Working - Tuesday, Wednesday, Thursday in the office, Monday and Friday WFH
Working Hours: 8:30am - 5:30pm
Free Onsite Parking
£27,000 + earn up to £4k for on call duties (only available after 6 month probation period)
G.R.E. Recruitment Limited is delighted to partner yet again with a market leading Healthcare company who are looking to add a Junior Customer Success/Junior IT Support Analyst to their growing Customer Success team.
I am looking for a Customer Success Executive / Junior IT Support Analyst who has experience of:
- Ensuring customers receive an easy, memorable and valued service via email, telephone and in product conversations.
- Ensuring the customer is getting the best value out of the product suite, being a natural problem solver.
- Using software tools to thoroughly investigate, test, and replicate customer issues to identify causes of problems.
You'll be joining a team of 6 Customer Success Execs plus a Head of the Customer Success team.
This is a company that helps change the lives of thousands of people across the UK providing crucial and meaningful healthcare solutions.
No Sponsorship Available.
If you want to find out more, APPLY NOW!
Junior IT Support Analyst in Farnborough employer: G.R.E. Recruitment Limited
Contact Detail:
G.R.E. Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Analyst in Farnborough
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the tech stack mentioned, like Salesforce or Jira. We want you to shine!
✨Tip Number 3
Show your passion for customer success! Be ready to share examples of how you've solved problems in the past. It’s all about making customers feel valued and heard.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Junior IT Support Analyst in Farnborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior IT Support Analyst role. Highlight any relevant experience with tools like Salesforce or Jira, and don’t forget to mention your problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how you can help our team provide an easy and memorable service.
Show Off Your Soft Skills: We love candidates who can communicate well! Make sure to showcase your ability to engage with customers and resolve issues effectively in both your CV and cover letter.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at G.R.E. Recruitment Limited
✨Know Your Tech Stack
Familiarise yourself with the tools mentioned in the job description, like Salesforce and Jira. Even if you haven't used them all, showing that you've done your homework will impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer issues in the past. Think about specific situations where you identified a problem and how you resolved it. This will demonstrate your ability to provide value to customers.
✨Practice Customer Interactions
Since this role involves direct communication with customers, practice how you would handle various scenarios. Role-playing common customer queries can help you feel more confident during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture and the Customer Success team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.