At a Glance
- Tasks: Support customers with their queries via email and phone, ensuring a top-notch service experience.
- Company: Join a leading healthcare company making a real difference in people's lives.
- Benefits: Earn £27,000 plus up to £4k for on-call duties, with hybrid working options.
- Other info: Enjoy free onsite parking and excellent career growth opportunities.
- Why this job: Be part of a dynamic team that values problem-solving and customer satisfaction.
- Qualifications: Ideal for graduates with a knack for customer service and software tools.
The predicted salary is between 27000 - 31000 £ per year.
Tech Stack: Salesforce, Intercom, Aircall, Confluence, Jira, Kibana, Postman - (Experience of ANY of these would be great).
Market Leading Healthcare Company established for over 12 years.
Office Location: Surrey (GU postcode).
Hybrid Working - Tuesday, Wednesday, Thursday in the office, Monday and Friday WFH.
Working Hours: 8:30am - 5:30pm.
Free Onsite Parking.
Salary: £27,000 + earn up to £4k for on-call duties (only available after 6 month probation period).
G.R.E. Recruitment Limited is delighted to partner with a market leading Healthcare company who are looking to add a Graduate Customer Support Analyst to their growing Customer Success team.
I am looking for a Graduate Customer Support Analyst who has experience of:
- Ensuring customers receive an easy, memorable and valued service via email, telephone and in product conversations.
- Ensuring the customer is getting the best value out of the product suite, being a natural problem solver.
- Using software tools to thoroughly investigate, test, and replicate customer issues to identify causes of problems.
The emphasis on this role is customer service advisors with high volume calls and triaging cases on multiple platforms. The analytical side would be related to the fact you need to be able to problem solve customer queries within the software.
You will be joining a team of 6 Customer Success Execs plus a Head of the Customer Success team. This is a company that helps change the lives of thousands of people across the UK providing crucial and meaningful healthcare solutions.
No Sponsorship Available. If you want to find out more, APPLY NOW!
Graduate Customer Support Analyst in Farnborough employer: G.R.E. Recruitment Limited
Join a leading Defence Sector organisation in Guildford, where you will be part of a dynamic team dedicated to developing innovative sonar systems for the Royal Navy. With a strong focus on employee growth and a collaborative work culture, this role offers competitive salaries and benefits, alongside the opportunity to work on cutting-edge technology in a secure environment. Enjoy the advantages of working onsite in a vibrant location that fosters professional development and teamwork.
Contact Details:
G.R.E. Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Customer Support Analyst in Farnborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at G.R.E. Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like G.R.E. Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Graduate Customer Support Analyst in Farnborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to G.R.E. Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at G.R.E. Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at G.R.E. Recruitment Limited!
How to prepare for a job interview at G.R.E. Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
