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- Tasks: Support customers and ensure they get the best value from our healthcare products.
- Company: Join a market-leading healthcare company making a real difference.
- Benefits: Earn £27,000 plus up to £4k for on-call duties, with hybrid working options.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Be part of a team that changes lives through meaningful healthcare solutions.
- Qualifications: Experience in customer service and problem-solving skills are a plus.
The predicted salary is between 27000 - 31000 £ per year.
Tech Stack: Salesforce, Intercom, Aircall, Confluence, Jira, Kibana, Postman - (Experience of ANY of these would be great)
Market Leading Healthcare Company established for over 12 years.
Office Location: Surrey (GU postcode)
Hybrid Working - Tuesday, Wednesday, Thursday in the office, Monday and Friday WFH
Working Hours: 8:30am - 5:30pm
Free Onsite Parking
£27,000 + earn up to £4k for on call duties (only available after 6 month probation period)
G.R.E. Recruitment Limited is delighted to partner yet again with a market leading Healthcare company who are looking to add a Junior Customer Success/Junior Support Analyst to their growing Customer Success team.
I am looking for a Customer Success Executive who has experience of:
- Ensuring customers receive an easy, memorable and valued service via email, telephone and in product conversations.
- Ensuring the customer is getting the best value out of the product suite, being a natural problem solver.
- Using software tools to thoroughly investigate, test, and replicate customer issues to identify causes of problems.
You'll be joining a team of 6 Customer Success Execs plus a Head of the Customer Success team. This is a company that helps change the lives of thousands of people across the UK providing crucial and meaningful healthcare solutions.
No Sponsorship Available.
If you want to find out more, APPLY NOW!
Locations
Junior Customer Success Executive in Farnborough, Hampshire employer: G.R.E. Recruitment Limited
Contact Detail:
G.R.E. Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Success Executive in Farnborough, Hampshire
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success. Think about how you can showcase your problem-solving skills and your ability to use software tools effectively. We want to see you shine!
✨Tip Number 3
Show your passion for healthcare! Research the company and its impact on people's lives. Bring that enthusiasm into your conversations, whether in interviews or networking events. It’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Junior Customer Success Executive in Farnborough, Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Junior Customer Success Executive. Highlight any relevant experience with customer service, problem-solving, and the tech stack mentioned in the job description.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for customer success and how you can add value to the team. Share specific examples of how you've helped customers in the past and why you're excited about this opportunity.
Showcase Your Tech Skills: If you have experience with Salesforce, Intercom, or any other tools listed, make sure to mention them! Even if you’re not an expert, showing familiarity can set you apart from other candidates.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our amazing team!
How to prepare for a job interview at G.R.E. Recruitment Limited
✨Know Your Tech Stack
Familiarise yourself with the tools mentioned in the job description, like Salesforce and Intercom. Even if you haven't used them before, showing that you've done your homework and understand their purpose will impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer issues in the past. Think about specific situations where you identified a problem and how you resolved it. This will demonstrate your ability to provide value to customers.
✨Understand the Company’s Mission
Research the healthcare company and its impact on people's lives. Being able to articulate why you want to work there and how you align with their mission will set you apart from other candidates.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you’re engaged and genuinely interested in the conversation.