At a Glance
- Tasks: Support customers by solving problems and ensuring they get the best from our products.
- Company: Join a leading healthcare company making a real difference in people's lives.
- Benefits: Earn £27,000 plus up to £4k for on-call duties, with hybrid working options.
- Other info: Enjoy free onsite parking and excellent career growth opportunities.
- Why this job: Be part of a passionate team and help improve healthcare solutions across the UK.
- Qualifications: Experience with software tools and a knack for problem-solving is a plus.
The predicted salary is between 27000 - 31000 € per year.
Tech Stack: Salesforce, Intercom, Aircall, Confluence, Jira, Kibana, Postman - (Experience of ANY of these would be great)
Market Leading Healthcare Company established for over 12 years.
Office Location: Surrey (GU postcode)
Hybrid Working - Tuesday, Wednesday, Thursday in the office, Monday and Friday WFH
Working Hours: 8:30am - 5:30pm
Free Onsite Parking
£27,000 + earn up to £4k for on call duties (only available after 6 month probation period)
G.R.E. Recruitment Limited is delighted to partner yet again with a market leading Healthcare company who are looking to add a Graduate Support Analyst to their growing Customer Success team.
I am looking for a Graduate Support Analyst who has experience of:
- Ensuring customers receive an easy, memorable and valued service via email, telephone and in product conversations.
- Ensuring the customer is getting the best value out of the product suite, being a natural problem solver.
- Using software tools to thoroughly investigate, test, and replicate customer issues to identify causes of problems.
You'll be joining a team of 6 Customer Success Execs plus a Head of the Customer Success team. This is a company that helps change the lives of thousands of people across the UK providing crucial and meaningful healthcare solutions.
No Sponsorship Available.
If you want to find out more, APPLY NOW!
Locations
Graduate Support Analyst in Farnborough, Hampshire employer: G.R.E. Recruitment Limited
Join a market-leading healthcare company in Surrey, where you will be part of a dynamic Customer Success team dedicated to making a meaningful impact on people's lives. With a hybrid working model, competitive salary, and opportunities for professional growth, this role offers a supportive work culture that values collaboration and innovation. Enjoy the benefits of free onsite parking and the potential to earn additional income through on-call duties after your probation period.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Support Analyst in Farnborough, Hampshire
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing a role at the company.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support and problem-solving. We recommend using the STAR method to structure your answers – it really helps you showcase your skills!
✨Tip Number 3
Show your enthusiasm for the healthcare sector! Research the company’s mission and values, and be ready to discuss how you can contribute to their goals during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Graduate Support Analyst in Farnborough, Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Graduate Support Analyst role. Highlight any relevant experience with tools like Salesforce or Jira, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer success and how you can contribute to our team. Keep it concise but impactful!
Showcase Your Communication Skills:As a support analyst, communication is key. In your application, demonstrate your ability to convey information clearly and effectively, whether it’s through your writing or examples of past interactions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Customer Success team!
How to prepare for a job interview at G.R.E. Recruitment Limited
✨Know Your Tech Stack
Familiarise yourself with the tools mentioned in the job description, like Salesforce and Jira. Even if you haven't used them all, showing that you've done your homework will impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer issues in the past. Think about specific situations where you identified a problem and how you resolved it. This will demonstrate your natural problem-solving abilities.
✨Understand Customer Success
Research what customer success means in the context of the healthcare industry. Be ready to discuss how you can ensure customers receive a memorable service and get the best value from the product suite.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest and helps you determine if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers.
