G-NIUS is partnering with a well-established housing association in Norfolk to recruit a Temporary Customer Experience Team Leader. This full-time, office-based role runs for 3 months with potential extension, supporting an inexperienced team and stabilising service delivery during a period of high demand.
You will lead day-to-day operations of the Customer Experience team, oversee call volumes and email queues, coach staff, and ensure service levels are met.
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