At a Glance
- Tasks: Train and support teams to maximise their use of business systems.
- Company: Join a people-focused housing association with a collaborative culture.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on operational improvement and user adoption.
- Why this job: Make a real difference by improving processes and helping users thrive.
- Qualifications: Experience in user support or training, strong communication skills.
The predicted salary is between 45000 - 55000 € per year.
We’re partnering with a housing association to recruit a Business Systems Trainer / Systems Support Lead to support their Property Services and Trades teams. This is a really people-focused systems role – ideal for someone who enjoys helping operational teams get the best out of technology, improving processes, and making systems easy to use for frontline staff.
You’ll be supporting around 120 users across a mobile workforce environment, providing onboarding, coaching, first-line systems support, user guidance, and helping drive better system adoption across the business. The organisation uses a bespoke operational system within their trades and property services function, so they’re looking for someone who can quickly understand business processes, confidently support users, and communicate clearly with non-technical teams. This is not a heavily technical IT infrastructure role. It would suit someone from a systems training, business systems support, CRM support, housing systems, repairs, field service, or operational improvement background.
Key responsibilities- Deliver face-to-face and one-to-one systems training to frontline trades and operational staff
- Support users with day-to-day system and process queries
- Create simple user guides and training materials
- Help improve system usage, user adoption, and operational processes
- Identify trends, recurring issues, and opportunities for improvement
- Support testing, upgrades, and system changes
- Work closely with operational teams, managers, and IT stakeholders
- Experience supporting or training users on CRM/business systems
- Strong communication skills with the ability to explain systems clearly to operational or non-technical users
- Experience within housing, property services, repairs, maintenance, field service, or similar operational environments would be highly beneficial
- Process improvement and problem-solving skills
- Experience with Dynamics or similar systems is desirable
Hybrid working – typically around 2 days per week in the office Redhill location, so ability to commute/drive is beneficial.
Business Systems Trainer in Surrey employer: G-NIUS
Join a forward-thinking housing association in Redhill, where your role as a Business Systems Trainer will not only enhance operational efficiency but also empower frontline staff through effective training and support. With a strong emphasis on employee development, a collaborative work culture, and the flexibility of hybrid working, this organisation offers a rewarding environment for those passionate about making technology accessible and improving processes. Enjoy the unique advantage of working within a supportive team dedicated to driving positive change in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Business Systems Trainer in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the housing and property services sector on LinkedIn. A friendly chat can open doors and give you insights that might just land you that Business Systems Trainer role.
✨Tip Number 2
Prepare for those interviews by practising your communication skills. Since this role is all about helping non-technical users, make sure you can explain complex systems in simple terms. Role-play with a friend or family member to get comfortable!
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you improved processes or helped users adopt new systems. Be ready to share these stories during interviews to demonstrate your value.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly can sometimes give you an edge. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Business Systems Trainer in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Systems Trainer. Highlight your experience in supporting users and training, especially in operational environments like housing or property services. We want to see how you can help our teams get the best out of technology!
Show Off Your Communication Skills:Since this role is all about helping non-technical users, it’s crucial to demonstrate your strong communication skills. Use clear examples in your application that show how you've explained complex systems to everyday users. We love a good story!
Highlight Process Improvement Experience:We’re looking for someone who can identify trends and improve processes. In your application, share specific instances where you’ve made a difference in system usage or user adoption. This will show us you’re proactive and ready to make an impact!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take that extra step to connect with us directly.
How to prepare for a job interview at G-NIUS
✨Know the Systems Inside Out
Make sure you familiarise yourself with the bespoke operational system used by the organisation. Understand its features and how it supports the Property Services and Trades teams. This will help you demonstrate your ability to support users effectively during the interview.
✨Showcase Your Communication Skills
Since this role involves explaining systems to non-technical users, practice articulating complex concepts in simple terms. Prepare examples of how you've successfully communicated with operational teams in the past, as this will highlight your suitability for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to improve processes. Think of specific situations where you've identified issues and implemented solutions, especially in a training or support context. This will show your proactive approach to enhancing user experience.
✨Demonstrate Your People-Focused Approach
This role is all about helping others get the best out of technology. Be ready to discuss your experience in training and supporting users, and how you’ve made systems easier for frontline staff. Highlight your passion for improving user adoption and operational processes.
