Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support internal users with IT inquiries and resolve incidents through ticketing systems.
- Company: Join a leading financial services firm in Canary Wharf, London.
- Benefits: Competitive pay at £19.75 per hour with hybrid working options.
- Why this job: Gain valuable experience in a dynamic IT helpdesk environment while making a real impact.
- Qualifications: Experience in IT helpdesk roles and strong customer service skills required.
- Other info: Opportunity for professional growth in a fast-paced, supportive team.
The predicted salary is between 15 - 22 £ per hour.
Location: Canary Wharf, London
Working Pattern: Hybrid Working
Duration: 10-month contract
Rate: £19.75 per hour
Hours: Shift rota (including occasional weekends)
The Role
We are recruiting two IT Helpdesk Support – Expert professionals to support a large financial services environment. This is a helpdesk role, supporting internal users through incident tickets and service requests – accuracy, adherence to process, and strong customer service are critical. You will also liaise with third-party suppliers as part of established support arrangements.
Key Responsibilities
- Interpret, evaluate, and resolve telephone and ticket-based IT inquiries relating to supported hardware and software applications
- Analyse incidents and determine the appropriate internal team or external vendor for resolution
- Monitor and diagnose end-user issues using helpdesk and network management tools
- Ensure all incidents and requests are logged, tracked, monitored, and resolved in line with agreed service levels
- Provide expertise and resolution for incidents, service requests, and problems to customer satisfaction
- Escalate issues that may cause service disruption or impact SLAs in accordance with procedures
- Monitor and communicate service availability relating to hardware and software
- Support change initiatives, ensuring all change control procedures are followed
- Produce and maintain high-quality documentation in line with agreed standards, policies, and governance
- Contribute ideas and feedback to support continuous service improvement
Skills & Experience Required
- Experience in an IT helpdesk or service desk environment
- Solid understanding of service desk operations and incident management
- Comfortable working in a highly process-driven environment and following documented procedures
- Ability to work independently and as part of a team
- Strong communication and listening skills
- Good customer service mindset with a professional and approachable manner
- Confident supporting users with general technical issues and internal requests
- Experience working with ticketing systems and internal IT processes
If this is something of interest to you, apply today!
IT Helpdesk Support in London employer: G-NIUS
Contact Detail:
G-NIUS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Support in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in helpdesk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common helpdesk scenarios. Think about how you’d handle tricky customer service situations and be ready to share your problem-solving skills with us.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with specific ticketing systems or software mentioned in the job description, make sure to highlight that during your conversations with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Helpdesk Support in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT helpdesk roles. We want to see how you've tackled similar challenges before, so don’t be shy about showcasing your skills in incident management and customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to the job description and show us your passion for helping others with tech issues.
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at G-NIUS
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of common IT issues and solutions. Familiarise yourself with the hardware and software applications mentioned in the job description, as well as any ticketing systems you might encounter. This will help you answer technical questions confidently.
✨Showcase Your Customer Service Skills
Since this role emphasises strong customer service, prepare examples from your past experiences where you successfully resolved user issues. Highlight your communication skills and how you maintained a professional and approachable manner while dealing with customers.
✨Understand the Importance of Process
This position requires adherence to processes and procedures, so be ready to discuss your experience in a process-driven environment. Think about times when following documented procedures led to successful outcomes, and be prepared to explain how you ensure compliance in your work.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice responding to hypothetical situations related to IT support, such as how you would handle a high-priority incident or escalate an issue. This will demonstrate your analytical skills and ability to think on your feet.
