At a Glance
- Tasks: Train and support teams to maximise their use of business systems.
- Company: Join a people-focused housing association with a collaborative culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on operational improvement.
- Why this job: Make a real difference by helping teams improve their processes and technology usage.
- Qualifications: Experience in training or supporting users on CRM/business systems is essential.
The predicted salary is between 30000 - 40000 € per year.
We're partnering with a housing association to recruit a Business Systems Trainer / Systems Support Lead to support their Property Services and Trades teams. This is a really people-focused systems role - ideal for someone who enjoys helping operational teams get the best out of technology, improving processes, and making systems easy to use for frontline staff.
You'll be supporting around 120 users across a mobile workforce environment, providing onboarding, coaching, first-line systems support, user guidance, and helping drive better system adoption across the business. The organisation uses a bespoke operational system within their trades and property services function, so they're looking for someone who can quickly understand business processes, confidently support users, and communicate clearly with non-technical teams. This is not a heavily technical IT infrastructure role. It would suit someone from a systems training, business systems support, CRM support, housing systems, repairs, field service, or operational improvement background.
Key responsibilities:- Deliver face-to-face and one-to-one systems training to frontline trades and operational staff
- Support users with day-to-day system and process queries
- Create simple user guides and training materials
- Help improve system usage, user adoption, and operational processes
- Identify trends, recurring issues, and opportunities for improvement
- Support testing, upgrades, and system changes
- Work closely with operational teams, managers, and IT stakeholders
- Experience supporting or training users on CRM/business systems
- Strong communication skills with the ability to explain systems clearly to operational or non-technical users
- Experience within housing, property services, repairs, maintenance, field service, or similar operational environments would be highly beneficial
- Process improvement and problem-solving skills
- Experience with Dynamics or similar systems is desirable
Hybrid working - typically around 2 days per week in the office Redhill location, so ability to commute/drive is beneficial.
Business Systems Trainer in Surrey employer: G-NIUS | Powered by Goodman Masson
Join a forward-thinking housing association in Redhill, where your role as a Business Systems Trainer will empower frontline teams to harness technology effectively. With a strong emphasis on employee development and a supportive work culture, you'll enjoy hybrid working arrangements and the opportunity to make a tangible impact on operational processes. This is an excellent employer that values collaboration, innovation, and the growth of its staff, making it a rewarding place to advance your career.
Contact Detail:
G-NIUS | Powered by Goodman Masson Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Systems Trainer in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the housing and property services sector on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or during interviews, make sure you can clearly explain how your experience aligns with their needs. Keep it simple and relatable, just like you would when training someone on a new system.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've improved processes or helped users overcome challenges in previous roles. This will demonstrate your value as a Business Systems Trainer.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Business Systems Trainer in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Systems Trainer. Highlight any experience you have in training, supporting users, or improving processes. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping operational teams and how your skills can make a difference. Keep it friendly and engaging – we love personality!
Showcase Your Communication Skills:Since this role involves explaining systems to non-technical users, make sure your application reflects your ability to communicate clearly. Use simple language and examples that demonstrate your knack for making complex ideas easy to understand.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at G-NIUS | Powered by Goodman Masson
✨Know the Systems Inside Out
Make sure you familiarise yourself with the bespoke operational system used by the organisation. Understand its features and how it supports the Property Services and Trades teams. This will help you demonstrate your ability to support users effectively during the interview.
✨Showcase Your Communication Skills
Since this role involves explaining systems to non-technical users, practice articulating complex concepts in simple terms. Prepare examples of how you've successfully communicated with operational teams in the past, as this will highlight your suitability for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to improve processes. Think of specific situations where you've identified issues and implemented solutions, especially in a training or support context. This will show your proactive approach to enhancing user experience.
✨Demonstrate Your People-Focused Approach
This role is all about helping others get the best out of technology. Be ready to discuss your experience in training and supporting users, and how you’ve made systems easier for frontline staff. Highlight your passion for improving user adoption and operational processes.
