At a Glance
- Tasks: Train and support teams in using business systems effectively.
- Company: Join a people-focused housing association with a collaborative spirit.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for growth.
- Other info: Dynamic role with a focus on operational improvement and user adoption.
- Why this job: Make a real difference by helping teams improve their processes and technology use.
- Qualifications: Experience in user training or support, strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
We're partnering with a housing association to recruit a Business Systems Trainer / Systems Support Lead to support their Property Services and Trades teams. This is a really people-focused systems role - ideal for someone who enjoys helping operational teams get the best out of technology, improving processes, and making systems easy to use for frontline staff.
You'll be supporting around 120 users across a mobile workforce environment, providing onboarding, coaching, first-line systems support, user guidance, and helping drive better system adoption across the business. The organisation uses a bespoke operational system within their trades and property services function, so they're looking for someone who can quickly understand business processes, confidently support users, and communicate clearly with non-technical teams. This is not a heavily technical IT infrastructure role. It would suit someone from a systems training, business systems support, CRM support, housing systems, repairs, field service, or operational improvement background.
Key responsibilities:- Deliver face-to-face and one-to-one systems training to frontline trades and operational staff
- Support users with day-to-day system and process queries
- Create simple user guides and training materials
- Help improve system usage, user adoption, and operational processes
- Identify trends, recurring issues, and opportunities for improvement
- Support testing, upgrades, and system changes
- Work closely with operational teams, managers, and IT stakeholders
- Experience supporting or training users on CRM/business systems
- Strong communication skills with the ability to explain systems clearly to operational or non-technical users
- Experience within housing, property services, repairs, maintenance, field service, or similar operational environments would be highly beneficial
- Process improvement and problem-solving skills
- Experience with Dynamics or similar systems is desirable
Hybrid working - typically around 2 days per week in the office. Redhill location, so ability to commute/drive is beneficial.
Business Systems Trainer in Reigate employer: G-NIUS | Powered by Goodman Masson
Join a dynamic housing association in Redhill, where your role as a Business Systems Trainer will empower frontline teams to harness technology effectively. With a strong focus on employee development and a supportive work culture, you'll enjoy hybrid working arrangements and the opportunity to make a real impact on operational processes. This is an excellent employer that values collaboration, innovation, and continuous improvement, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Detail:
G-NIUS | Powered by Goodman Masson Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Systems Trainer in Reigate
✨Tip Number 1
Network like a pro! Reach out to people in the housing and property services sector on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews by practising common questions related to systems training and user support. We recommend role-playing with a friend or even in front of the mirror to boost your confidence!
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to explain how you've helped non-technical users in the past. Use examples that highlight your ability to simplify complex systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Business Systems Trainer in Reigate
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Systems Trainer role. Highlight your experience in training and supporting users, especially in operational environments like housing or property services. We want to see how your skills align with what we’re looking for!
Show Off Your Communication Skills:Since this role involves explaining systems to non-technical users, it’s crucial to showcase your strong communication skills. Use clear and concise language in your application to demonstrate that you can make complex ideas easy to understand. We love a good communicator!
Highlight Relevant Experience:If you've got experience with CRM systems or have worked in similar operational roles, make sure to mention it! We’re keen on seeing how your background can help improve system usage and user adoption. Don’t be shy about sharing your successes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at G-NIUS | Powered by Goodman Masson
✨Know the Systems Inside Out
Make sure you familiarise yourself with the bespoke operational system used by the organisation. Understand its features and how it supports the Property Services and Trades teams. This will help you answer questions confidently and demonstrate your ability to support users effectively.
✨Showcase Your Communication Skills
Since this role involves explaining systems to non-technical users, practice articulating complex concepts in simple terms. Prepare examples of how you've successfully communicated with operational teams in the past, as this will highlight your suitability for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to improve processes. Think of specific situations where you've identified issues and implemented solutions, especially in a training or support context. This will show your proactive approach to enhancing user experience.
✨Demonstrate Your People Skills
This is a people-focused role, so be ready to discuss your experience in training and supporting users. Share anecdotes that illustrate your ability to build rapport and foster a positive learning environment, as this will resonate well with the interviewers.
