At a Glance
- Tasks: Lead the strategy for connecting customers to our fibre network and oversee installation operations.
- Company: Join G.Network, a pioneering full fibre broadband provider transforming London’s connectivity.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Other info: Be part of a values-led organisation focused on excellence, resilience, and community.
- Why this job: Make a real impact on London's connectivity while leading a dynamic engineering team.
- Qualifications: Senior leadership experience in telecoms or utilities and a strategic mindset.
The predicted salary is between 75000 - 85000 £ per year.
About Us
Network is transforming London’s connectivity by delivering full fibre broadband direct to homes and businesses.
As a 100% full fibre provider, we’re rolling out Fibre to the Premises (FTTP) across central London.
Network is transforming London’s connectivity by delivering full fibre broadband direct to homes and businesses.
As a 100% full fibre provider, we’re rolling out Fibre to the Premises (FTTP) across central London.
Our vision is to build a better‑connected London, and our purpose is to unlock the power of full fibre so the communities we serve can thrive.
- We’re a values‑led organisation, and our culture is built around four key principles:
- Fair- We treat everyone with respect, create equal opportunities, and always strive to do the right thing.
- Excellence- We take pride in our work and aim to deliver the highest standards in everything we do.
- Resilience- We stay focused and adaptable, even when things get tough, supporting each other to overcome challenges.
- Fast- We move at pace, make smart decisions quickly, and act with purpose to deliver for our customers.
We believe in creating a workplace where everyone feels they belong. These values guide how we work, how we support one another, and how we make a real impact across London.
Role Purpose
The Head of Engineering Connections sets the strategy and provides senior oversight for how G.
Network connects customers to its fibre network.
The role leads installation, survey, multi‑skilled trades (MST) and night installs across direct labour engineers and install partners, and is accountable for the safety, performance, cost and quality of the connections operation.
Working through field engineering managers, the role shapes the resourcing model, partner strategy and operating rhythm needed to meet company targets, governs delivery against them, and represents field engineering in senior leadership forums, change governance and commercial decisions.
- Key interfaces
- COO, Executive and Senior Leadership Teams
- Heads of Engineering for Installation, Survey and MST, and Repair and Backbone
- Customer Connections, Dispatch and Repair leadership
- HSEQ leadership and specialists
- Commercial, Finance, Supply Chain, Fleet and HR
- Technology, product and change governance teams
- Install partner leadership and key suppliers
- Local authorities, councils and major building stakeholders
- Accountabilities and Responsibilities
- Accountabilities
- Strategy and planning
- Connections strategy: Set the field engineering strategy and annual plan to deliver company B2C and B2B connection targets.
- Workforce model: Own the direct labour and partner resourcing strategy, balancing capacity, cost and resilience.
- Operating model: Define the structure, governance and standards the connections function works to.
- Safety governance
- Safety culture: Lead a safety‑first culture across direct labour and partner engineers, working with HSEQ, who retain final authority on safety direction.
- Assurance: Maintain oversight of safety assurance, incident trends and corrective action, and hold managers to account for compliance
- Performance and financial oversight
- Delivery assurance: Maintain clear visibility of performance against connection, quality and customer‑experience targets, intervening early when performance deviates from plan.
- Financial control: Own the field engineering budget and cost to connect, and assure value for money across direct labour and partner spend.
- Partner strategy and leadership
- Partner strategy: Set the partner mix and capacity, and shape commercial and contract models with Commercial.
- Leadership team: Build and develop a capable management team with clear accountabilities and succession.
- Senior reporting: Give the COO and senior leaders a clear view of performance, risks and decisions required.
Responsibilities
- Governance and operational cadence
- Set the operating cadence and governance framework for the function, and ensure managers run it consistently.
- Use performance insight and trends to anticipate risk, direct corrective action and hold teams to account.
- Escalate material risks and constraints to senior leadership and drive them to resolution.
- Resource and capacity planning
- Forecast workforce demand against company targets and decide when to flex direct labour or partner capacity.
Approve workforce and hiring plans, and set the standard for how new starters are equipped and onboarded.
- Partner and commercial oversight
- Provide senior oversight of partner performance, leading escalations, contract reviews and improvement plans with Commercial.
- Assure that partner payments are accurate, evidenced and within delegated authority.
- Set the standards for partner selection, onboarding and contract scope.
- Transformation and change
- Represent field engineering in change and programme governance, assessing the impact of change on the field.
- Own field readiness sign‑off for new products, systems and processes, and challenge change that is not ready.
- Sponsor continuous improvement in productivity, first‑time‑right and customer experience.
- Stakeholder management
- Act as the senior escalation point for customers, building owners, local authorities and councils.
- Represent field engineering in senior delivery and performance forums.
- Leadership and capability development
- Capability: Set the capability and training strategy for managers and engineers, including career pathways.
- Succession: Develop managers to own day‑to‑day operations, partner management and reporting without escalation.
- People governance: Oversee performance and conduct matters, ensuring fair, documented decisions with HR.
Qualifications, personal qualities and experience
Essential qualifications and experience
- Full UK manual driving licence.
- Senior leadership of a field engineering or connections operation in telecoms, fibre or utilities, leading managers of managers.
- Track record of setting strategy and delivering connection, productivity, cost and quality targets at scale.
- Experience of shaping and governing contractor or partner models, including commercial and contract management.
- Budget ownership, with the ability to build business cases and resourcing models.
- Confident in using data to set direction and in presenting to executive audiences.
- Role‑relevant certifications
- IOSH Managing Safely or equivalent senior safety leadership training.
- Recognised management or leadership qualification, such as CMI Level 5, or equivalent experience.
- Personal qualities
- Strategic thinker who turns company goals into a clear, deliverable plan.
- Safety‑first leader who sets the standard and holds others to it.
- Commercially minded, data‑led and decisive under pressure.
- Builds trust and fair challenge with partners, peers and senior stakeholders.
- Beneficial Qualifications or Experience
- NEBOSH General Certificate or equivalent.
- Experience of FTTP or altnet build and connection programmes, including MDUs.
- Experience of NEC4 or similar contract frameworks.
- Experience of leading field service and digital transformation.
- Lean, Six Sigma or continuous improvement qualification.
- Salary
Head of Connections Engineering in London employer: G.Network
G.Network is an attractive employer due to its commitment to a values-led culture that emphasizes fairness and excellence. The company provides opportunities for professional growth and development, fostering a supportive environment where employees can thrive. With a focus on delivering high-quality services, G.Network encourages adaptability and teamwork among its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Connections Engineering in London
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like G.Network and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like G.Network.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Head of Connections Engineering in London
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at G.Network.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at G.Network.
How to prepare for a job interview at G.Network
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
