At a Glance
- Tasks: Deliver safe, high-quality fibre installations and restore customer services.
- Company: Join G.Network, a leader in full-fibre technology.
- Benefits: Competitive pay, training opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and skill development.
- Why this job: Make a real difference in customers' lives with cutting-edge technology.
- Qualifications: Full UK driving licence, strong maths and English skills, and fibre experience.
The predicted salary is between 40500 - 49500 £ per year.
Role Purpose
The Customer Service Engineer delivers safe, right-first-time full-fibre installations and restores customer services across G.
Network's FTTP estate.
The role combines the core disciplines previously undertaken by installation and repair engineers, creating a consistent customer engineering role with clear technical specialisms.
Engineers normally hold a primary specialism in Installation or Repair and Service Recovery, with the opportunity to develop the adjacent specialism through approved training, supervised practice and assessment.
Role Purpose
The Customer Service Engineer delivers safe, right-first-time full-fibre installations and restores customer services across G.
Network's FTTP estate.
The role combines the core disciplines previously undertaken by installation and repair engineers, creating a consistent customer engineering role with clear technical specialisms.
Engineers normally hold a primary specialism in Installation or Repair and Service Recovery, with the opportunity to develop the adjacent specialism through approved training, supervised practice and assessment.
Interfaces
- Executive and Senior Leadership Teams
- Customers, landlords and property representatives
- Planning, Dispatch, Customer Connections and Customer Service
- Project Managers and Operational Teams
- Network Operations and the Network Operations Centre
- HSEQ specialists and training teams
- Subcontractors, regulators and local council officials
- Property developers and landlords
Accountabilities
- Safety and compliance
- Safe system of work: Apply G. Network HSEQ requirements, RAMS, point-of-work risk assessments and approved procedures on every task.
- Hazard control: Identify hazards, concealed services, access restrictions and fire-stopping requirements before intrusive work begins.
- Standards: Maintain current role-relevant certification and stop work where the activity is outside personal competence or authorisation.
- Customer champion
- Professional service: Protect customer property, explain the work clearly and leave a positive lasting impression.
- Appointment ownership: Identify risks to delivery or restoration early, communicate changes promptly and support effective service recovery.
- Technical quality and delivery
- Right-first-time delivery: Complete work to survey, design and standard operating procedure requirements, with accurate testing and records.
- Continuous improvement: Identify recurring defects, recommend preventative action and contribute practical ideas that improve safety, quality and efficiency.
- Technical leadership: Support less experienced colleagues through coaching, constructive feedback and good professional example.
- Job Responsibilities
Core responsibilities
- Interpret survey packs, SLDs, fibre plans, risk assessments, method statements and work instructions before starting work.
- Install, terminate, splice, test, diagnose and repair fibre cables, systems and customer equipment within assessed competence.
- Maintain accurate job, test, fault, asset and system-design records using G. Network applications and interfaces.
- Maintain tools, test equipment, materials and the company vehicle in a safe, serviceable condition.
- Carry out and return fibre surveys where required and provide clear technical feedback to planning and operational teams.
Installation specialism.
- Deliver residential and business customer connections to the approved survey and product specification.
- Route, install, terminate and commission fibre and associated customer equipment, including PON and active Ethernet services where trained.
- Complete drilling, access, sealing and fire-stopping activities safely and to the required finish where authorised.
- Resolve installation blockers, raise design changes and ensure the completed service is tested and demonstrated to the customer.
- Repair and service-recovery specialism
- Diagnose and locate fibre, equipment and connectivity faults using i OLM, OTDR and other approved diagnostic tools.
- Repair, re-splice, replace or reconfigure components within competence to restore service safely and efficiently.
- Conduct root-cause analysis on recurring faults and record preventative recommendations.
- Provide clear updates during outages and support prioritised recovery for affected customers.
Development and cross-skilling
- Capability development: Build competence in adjacent activities through approved training, supervised practice and formal assessment.
- Authorised working: Undertake technical activities only where current competence, certification and company authorisation have been confirmed.
- Knowledge sharing: Share lessons learned, support peer development and contribute to consistent standards across field engineering.
Qualifications, personal, personal qualities and experience
Essential qualifications and experience
- Full UK manual driving licence held for at least 12 months, with no more than six points.
- Good standard of Maths and English.
- Strong knowledge of FTTP/FTTC products, fibre build activities, PON and active Ethernet technologies.
- Practical fibre-splicing, fusion-splicer, i OLM and OTDR experience appropriate to the assigned specialism.
- Ability to read and interpret SLDs, construction drawings, survey packs and fibre maps.
Customer-premises experience, sound problem-solving skills and competence using standard field and Microsoft applications.
- Role-relevant certifications
- PIA SA002 Underground Safety and PIA SA051C ladder safety, where required by the assigned work.
- NRSWA Unit 2, Fire-Stopping Installation, Asbestos Awareness and Emergency First Aid. Appropriate EUSR or CSCS accreditation.
- Personal qualities
- Safety-led, customer-focused and committed to high-quality workmanship.
- Calm and methodical when diagnosing faults or managing service disruption.
- Organised, dependable and able to prioritise effectively in a busy field environment.
- Open to learning, coaching and developing capability across customer engineering activities.
Beneficial qualifications or experience
- Experience with a fibre carrier such as Openreach or Virgin Media.
- CNCI Fibre, COPT, City & Guilds or comparable fibre installation qualification.
- PIA S6/S7, Working at Height and advanced fibre-testing accreditation.
Customer Installs Engineer in London employer: G.Network
G.Network is an attractive employer due to its commitment to a values-led culture that emphasizes fairness and excellence. The company provides opportunities for professional growth and development, fostering a supportive environment where employees can thrive. With a focus on delivering high-quality services, G.Network encourages adaptability and teamwork among its staff.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Installs Engineer in London
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like G.Network and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like G.Network.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Customer Installs Engineer in London
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at G.Network.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at G.Network.
How to prepare for a job interview at G.Network
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
