At a Glance
- Tasks: Be the friendly voice helping customers with their queries and ensuring satisfaction.
- Company: Join G.Network, a company dedicated to exceptional customer experiences.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic team environment with a focus on personal development.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Previous customer service experience and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
The Customer Service Team serves as the first point of contact for our customers, playing a crucial role in shaping the overall customer experience. The team is committed to delivering instant resolutions to customer queries, ensuring that each interaction is handled with speed, courtesy, respect, and accuracy.
At G.Network, our Customer Service Advisers support customers throughout the entire journey from post order placement to fulfilment, and across all in life service needs. This includes handling billing enquiries, installation support, and general service queries through multiple channels, including telephone, email, and social media. The goal is always to deliver an efficient, first-call resolution, leaving customers with a positive and lasting impression of our service.
You will be accountable for:
- Managing large amounts of incoming calls
- Identifying and assessing customer needs to achieve satisfaction
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Meeting personal/customer service team targets and call handling quotas
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Keeping records of customer interactions, processing customer accounts and filing documents
- Following communication procedures, guidelines and policies
- Going the extra mile to engage customers and achieve client satisfaction
- Overseeing billing and payment queries
- Engaging and responding to social media and online review platforms
- Managing and responding to emails
- Data protection - Keeping sensitive information and financial records private and confidential
We are looking for proven customer service experience or experience as a customer service adviser with a track record of over-achieving KPI’s, including:
- Strong phone contact handling and active listening skills
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different enquiries
- Excellent communication and presentation skills
- Customer first approach and mentality (Customer Centricity)
- Ability to multitask, prioritise, and manage time effectively
Customer Service Advisor in Slough employer: G.Network Communications
At G.Network, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our Customer Service Advisers are empowered to make a real difference in customer experiences. With a strong focus on employee growth, we provide comprehensive training and development opportunities, fostering a culture of collaboration and respect. Located in a vibrant area, our team enjoys a supportive atmosphere that values work-life balance and encourages innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Slough
✨Tip Number 1
Get to know the company inside out! Research G.Network and understand their values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of calls, try role-playing with a friend or family member. Focus on active listening and responding to different customer scenarios to build your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative customer interaction into a positive one. This will demonstrate your ability to go the extra mile for customers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our awesome Customer Service Team.
We think you need these skills to ace Customer Service Advisor in Slough
Some tips for your application 🫡
Show Your Customer-Centric Side:When writing your application, make sure to highlight your customer-first mentality. Share specific examples of how you've gone the extra mile for customers in previous roles. We want to see that you truly understand the importance of delivering a positive experience!
Tailor Your Application:Don’t just send out the same application everywhere! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the job description. We love seeing candidates who take the initiative to connect their background with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your experiences. Remember, we’re looking for quick resolutions, so show us you can communicate effectively right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at G.Network!
How to prepare for a job interview at G.Network Communications
✨Know the Company Inside Out
Before your interview, take some time to research G.Network. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked a question, take a moment to think before responding. This shows that you value the interviewer’s input and are capable of handling customer interactions with care and attention.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or managing billing queries. Prepare specific examples from your past experience that showcase how you resolved issues and achieved customer satisfaction.
✨Showcase Your Communication Skills
Since the role requires excellent communication, be sure to articulate your thoughts clearly during the interview. Use examples that highlight your ability to engage with customers across different channels, whether it’s over the phone, via email, or on social media.
