At a Glance
- Tasks: Be the friendly voice helping customers with their queries and ensuring satisfaction.
- Company: Join G.Network, a company dedicated to exceptional customer experiences.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic team environment with a focus on personal development.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Previous customer service experience and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
The Customer Service Team serves as the first point of contact for our customers, playing a crucial role in shaping the overall customer experience. The team is committed to delivering instant resolutions to customer queries, ensuring that each interaction is handled with speed, courtesy, respect, and accuracy.
At G.Network, our Customer Service Advisers support customers throughout the entire journey from post order placement to fulfilment, and across all in life service needs. This includes handling billing enquiries, installation support, and general service queries through multiple channels, including telephone, email, and social media. The goal is always to deliver an efficient, first-call resolution, leaving customers with a positive and lasting impression of our service.
You will be accountable for:
- Managing large amounts of incoming calls
- Identifying and assessing customer needs to achieve satisfaction
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Meeting personal/customer service team targets and call handling quotas
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Keeping records of customer interactions, processing customer accounts and filing documents
- Following communication procedures, guidelines and policies
- Going the extra mile to engage customers and achieve client satisfaction
- Overseeing billing and payment queries
- Engaging and responding to social media and online review platforms
- Managing and responding to emails
- Data protection - Keeping sensitive information and financial records private and confidential
We are looking for proven customer service experience or experience as a customer service adviser with a track record of over-achieving KPI's, including:
- Strong phone contact handling and active listening skills
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different enquiries
- Excellent communication and presentation skills
- Customer first approach and mentality (Customer Centricity)
- Ability to multitask, prioritise, and manage time effectively
Customer Service Advisor in London employer: G.Network Communications
At G.Network, we pride ourselves on being an exceptional employer that values our Customer Service Advisers as the backbone of our customer experience. Our vibrant work culture fosters collaboration and growth, offering comprehensive training and development opportunities to enhance your skills while ensuring a supportive environment. Located in a dynamic area, we provide competitive benefits and a commitment to employee well-being, making G.Network a rewarding place to build your career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in London
✨Tip Number 1
Get to know the company inside out! Research G.Network and understand their values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling a lot of calls, try role-playing with a friend or family member. Focus on active listening and responding to different customer scenarios to build your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative customer interaction into a positive one. This will demonstrate your ability to go the extra mile for customers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our awesome Customer Service Team.
We think you need these skills to ace Customer Service Advisor in London
Some tips for your application 🫡
Show Your Customer-Centric Side:When writing your application, make sure to highlight your customer-first mentality. Share specific examples of how you've gone the extra mile for customers in previous roles. We want to see that you truly understand the importance of delivering a positive experience!
Tailor Your Application:Don’t just send out the same application everywhere! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the job description. We love seeing candidates who take the initiative to connect their background with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your experiences. Remember, we’re looking for efficiency, so show us you can communicate effectively right from the start!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at G.Network Communications
✨Know the Company Inside Out
Before your interview, take some time to research G.Network. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This is especially important for a Customer Service Advisor role. Respond thoughtfully and demonstrate your ability to understand and address customer needs, just like you would in a real-life scenario.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight how you managed to achieve satisfaction and build trust with customers. This will illustrate your capability to handle complaints and provide effective solutions.
✨Demonstrate Your Communication Skills
Since this role involves interacting with customers through various channels, it's crucial to showcase your communication skills. Practice speaking clearly and confidently about your experiences, and be ready to discuss how you would engage with customers across phone, email, and social media.
