At a Glance
- Tasks: Support B2B and Residential customers by securing wayleave permissions for service delivery.
- Company: Join a dynamic team at G.Network, focused on innovative solutions.
- Benefits: Gain valuable experience in a fast-paced environment with potential for growth.
- Other info: Collaborative culture with opportunities to work across various teams.
- Why this job: Make a real impact by resolving customer challenges and enhancing service delivery.
- Qualifications: Experience in case management, strong communication, and negotiation skills required.
The predicted salary is between 31500 - 38500 £ per year.
You will support our B2B and Residential customers by progressing their orders and enable service delivery by securing the wayleave permissions required for G.
Network to access and install within buildings, working collaboratively with landlords, managing agents and internal teams to remove legal, commercial and operational barriers quickly and efficiently.
- Reactive Case Management
- Take ownership of buildings referred because an order cannot progress without landlord or property access permission.
- Review each case, establish the specific wayleave requirement and agree the fastest appropriate route to resolution.
- Prioritise cases according to customer impact, revenue value, age, and likelihood of completion.
- Maintain clear case records, next actions, and expected completion dates.
- Landlord and Stakeholder Engagement
- Identify and engage the relevant landlord, freeholder, managing agent or authorised property representative.
- Explain the customer requirements, proposed installation and protections included within G. Network’s wayleave agreement.
- Address queries, objections and delays, using clear commercial judgement to keep cases moving.
- Negotiate and secure signed wayleave agreements within agreed authority and escalation routes.
- Internal Coordination and Order Progression
- Coordinate Legal, Survey, Engineering, Sales and Delivery input required to resolve each case.
- Identify alternative solutions where a full wayleave may not be required and apply the correct internal process.
- Escalate complex ownership, legal, cost or access issues promptly with a clear recommendation.
- Ensure signed agreements and relevant information are handed over accurately so the order can progress without further delay.
- Performance and Customer Experience
- Deliver agreed targets for wayleaves secured, orders unblocked, case ageing and completion times.
- Provide timely updates to customers and internal stakeholders and support a clear, professional customer journey.
- Keep CRM and reporting information accurate, current and suitable for forecasting and performance management.
You will be a confident, tenacious and influential relationship manager who can take ownership of multiple live cases, resolve obstacles and maintain momentum through to completion.
Essential Skills
- Experience in wayleaves, property access, account management, case management, customer resolution or complex B2B sales.
- Strong communication, negotiation and stakeholder-management skills.
- Ability to identify the root cause of a blocked case and coordinate the right solution.
- Commercial judgement and confidence handling objections, costs and competing priorities.
- Strong organizational skills, thorough approach and CRM discipline across a high-volume caseload.
- Ability to work to targets, deadlines and service-level expectations in a fast-moving environment.
- A collaborative approach when working with Legal, Sales, Engineering and Delivery teams.
- Desired Experience
- Experience in telecoms, property, utilities, infrastructure or another access-led environment.
- Understanding of wayleaves, leases, property ownership structures or building access permissions.
- Experience progressing customer orders or operational cases across multiple internal teams.
- Degree-level education or equivalent professional experience
Client Partnership Manager (Wayleaves) - 6 month FTC employer: G.Network Communications
G.Network Communications is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of London. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement, alongside competitive benefits that support work-life balance. Join us to be part of a forward-thinking team that values your contributions and empowers you to drive meaningful change in the B2B landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Client Partnership Manager (Wayleaves) - 6 month FTC
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like G.Network Communications.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like G.Network Communications. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Client Partnership Manager (Wayleaves) - 6 month FTC
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to G.Network Communications.
How to prepare for a job interview at G.Network Communications
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in G.Network Communications's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services G.Network Communications offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
