B2C Sales and Renewals Executive

This role will be responsible for handling both inbound and outbound calls, managing emails, and ensuring a seamless customer experience throughout the sales and renewal process. The ideal candidate will have excellent communication skills, attention to detail, and a commitment to providing outstanding customer service while maintaining high standards of sales accuracy.

Accountabilities & Responsibilities

Accountabilities & Responsibilities

• Inbound Calls: Manage incoming calls from customers regarding sales inquiries, renewals and retention, ensuring a positive and efficient experience.
• Email Management: Handle email communications with customers, responding promptly to inquiries, processing sales and renewal requests, and addressing concerns in a clear and professional manner.
• Outbound Calls: Proactively reach out to existing sales pipeline to convert prospects as well as reaching out to customers to discuss product/service renewals, upsell opportunities, and gather feedback to identify areas for improvement.
• Sales Accuracy: Ensure all sales orders, renewals, and updates are processed accurately and in a timely manner, maintaining data integrity and minimizing errors.
• Customer Interaction: Build and maintain strong customer relationships by providing personalized support and demonstrating a deep understanding of customer needs. Aim to exceed customer expectations at every touchpoint.
• Renewal Process: Manage the full renewal lifecycle, ensuring that all customers are informed of renewal options in advance, and accurately updating CRM systems.
• Collaboration: Work closely with the Sales and Customer Support teams to align efforts, resolve issues, and ensure customers receive consistent and effective service.
• Reporting: Track and report on key metrics related to sales performance, renewals, customer satisfaction, and feedback to ensure continuous improvement.
• Maintain Standards: Uphold high standards of professionalism and customer interaction across all communication channels, ensuring that all sales and renewal activities reflect the company’s brand and values.

Stakeholders

• Customers
• Marketing
• Customer Connections
• Customer Service
• Product

Essential Qualifications, Personal Qualities and Experience we are looking for

• Proven experience in a sales, customer service, or similar customer facing role.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to handle multiple tasks
• and priorities.
• High attention to detail and accuracy in handling sales data and customer information.
• Ability to work independently as well as part of a team.
• Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, Outlook).
• Ability to maintain a positive and professional attitude in all customer interactions.
• A customer-first mentality with a focus on creating lasting relationships.
• Prior experience with renewals, upselling, or managing accounts is a plus.
• A bachelor’s degree or equivalent experience in a related field is preferred.

#J-18808-Ljbffr