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- Tasks: Provide top-notch IT support to a dynamic trading floor environment.
- Company: Join a leading global bank with a focus on innovation and teamwork.
- Benefits: Competitive salary, flexible contract, and opportunities for professional growth.
- Why this job: Be the go-to tech hero in a fast-paced financial services setting.
- Qualifications: Experience in desktop support and familiarity with trading applications required.
- Other info: Exciting role with potential for career advancement in a vibrant industry.
The predicted salary is between 24000 - 40000 £ per year.
We are working with a leading global bank to hire a Support Engineer. This will sit in the Desktop Support team, providing high-quality IT support to employees of a London-based financial services organisation. The successful candidate will lead by example, delivering a highly organised, responsive, and customer-focused support service.
The role requires a strong Desktop Support Engineer who acts as an advocate for the Trading Support function, with the ability to communicate clearly and effectively with business users at all levels, including senior stakeholders and IT management.
Responsibilities:- Provide hands-on desktop support to business users via phone, email, ticketing system, and in person, resolving issues within agreed SLAs and managing user expectations.
- Support new joiner onboarding and carry out desk moves and equipment changes as required.
- Deliver 1st–3rd line support across hardware, software, and end-user applications.
- Support market data applications and services.
- Set up and support mobile devices.
- Coordinate with third-party vendors to troubleshoot and resolve issues.
- Participate in out-of-hours support, including on-call rota, desk moves, and ad-hoc testing.
- Maintain flexibility to provide evening cover when required (up to 10:30pm).
- Proven experience supporting a trading floor or front-office environment.
- Strong market data support experience (e.g. Bloomberg, Reuters).
- Solid Windows 10 desktop support and Office 365 experience.
- Working knowledge of Active Directory and endpoint management tools (GPO, WMI, SCCM).
- Experience supporting virtual desktop environments (Citrix XenDesktop, VMware, Nutanix).
- Good understanding of desktop and laptop hardware, including VDI setups.
- Experience supporting broker and trading applications (e.g. Brokertec, GFI, ICAP).
- Mobile device support experience (iPhone, iPad).
- Familiarity with ServiceNow or similar ticketing systems.
- Scripting or automation exposure (PowerShell preferred).
- Exchange administration knowledge beneficial but not essential.
- Confident communicator, able to work effectively with stakeholders and suppliers at all levels.
- Strong team player with the ability to lead, guide, and develop others.
- Calm and resilient under pressure, with experience managing demanding users.
- Proactive, self-motivated, and able to prioritise and resolve complex issues.
- Adaptable, "can-do" mindset with a focus on continuous improvement.
- Length: 3 Months rolling contract.
- Salary: up to £40k.
Trade Floor Support Engineer in London employer: G MASS
Contact Detail:
G MASS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Floor Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and IT sectors. Attend industry events or meetups, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since you’ll be working in a fast-paced trading environment. Practise common interview questions and think about how your skills align with their needs.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with market data applications or desktop support tools, make sure to highlight that during conversations. Be ready to discuss specific scenarios where you’ve solved complex issues.
✨Tip Number 4
Apply through our website! We’re always looking for talented individuals like you. Make sure your application stands out by tailoring it to the role and showcasing your relevant experience in trading floor support.
We think you need these skills to ace Trade Floor Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Trade Floor Support Engineer role. Highlight your experience with desktop support, market data applications, and any relevant tools like Active Directory or ServiceNow. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that demonstrate your ability to provide high-quality IT support and communicate effectively with stakeholders.
Showcase Your Technical Skills: In your application, don't forget to showcase your technical skills. Whether it's your experience with Windows 10, virtual desktop environments, or scripting, we want to know how you can contribute to our Desktop Support team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at G MASS
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 10, Office 365, and market data applications like Bloomberg and Reuters. Be ready to discuss your hands-on experience with these tools and how you've used them to solve real-world problems.
✨Showcase Your Communication Skills
As a Trade Floor Support Engineer, you'll need to communicate effectively with users at all levels. Prepare examples of how you've successfully interacted with senior stakeholders or managed demanding users in the past. This will demonstrate your ability to advocate for the Trading Support function.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've resolved complex issues under pressure. Be ready to walk through your thought process and the steps you took to troubleshoot and resolve problems, especially in a trading floor environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your adaptability and prioritisation skills. Prepare to discuss how you'd handle out-of-hours support or manage desk moves and equipment changes, showcasing your proactive and 'can-do' mindset.
