Operational Excellence Lead in London

Operational Excellence Lead in London

London Full-Time 63000 - 77000 £ / year (est.) Home office (partial)
G MASS

At a Glance

  • Tasks: Lead projects to modernise and streamline Underwriting processes with innovative tech.
  • Company: Join a leading Lloyd's managing agent focused on operational excellence.
  • Benefits: Competitive salary up to £90k and opportunities for professional growth.
  • Other info: Collaborative environment with a focus on innovation and stakeholder engagement.
  • Why this job: Drive digital transformation and make a real impact in the insurance industry.
  • Qualifications: 5+ years in Lloyd's market and strong project management skills required.

The predicted salary is between 63000 - 77000 £ per year.

We are working with a Lloyd's managing agent to find an Operational Excellence Lead for their Underwriting function. This role drives consistency, efficiency and innovation across the Underwriting Teams, leading digital transformation and data-first initiatives in partnership with stakeholders across the business. It's a strong fit for someone who enjoys modernising systems and processes, and who's comfortable working across a broad internal and external stakeholder base to keep Underwriting ahead of the curve. Please note the role carries no authority to underwrite or settle claims.

Responsibilities

  • Lead key projects and workstreams supporting the business's wider Underwriting transformation and straight-through processing agenda, delivering scalable, efficient and automated systems and processes.
  • Act as product owner for Underwriting systems and processes, working closely with IT to understand, maintain and continuously improve how the Underwriting Teams operate across the full underwriting journey.
  • Drive consistency across Underwriting Teams, ensuring processes and workflows are applied in a standardised way.
  • Track developments in Insurance technology and products to help shape and evolve the Underwriting operating model.
  • Build and maintain relationships with external system, product and service providers, with the ability to influence their roadmaps and future development.
  • Contribute to and deliver workstreams within internal change and innovation forums spanning digital strategy, underwriting transformation and technology.
  • Manage multiple concurrent projects and workstreams in line with the business's change management framework, working closely with the Change team.
  • Analyse complex data and information to produce strategies, business cases and supporting documentation, including process maps.
  • Present findings and recommendations effectively to senior stakeholders and committees.

Requirements

  • Minimum of 5 years' Lloyd's market experience.
  • Experience managing Underwriting-related projects.
  • Excellent IT skills, including Microsoft Visio.
  • Strong stakeholder and relationship management skills, internal and external.
  • Confident analysing and interpreting complex data to support strategy and business case development.
  • Well organised, able to prioritise and coordinate multiple work-streams concurrently.
  • Clear, confident communicator, comfortable presenting to senior stakeholders and committees.

Benefits

Salary: up to £90k

Operational Excellence Lead in London employer: G MASS

G MASS is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets finance. Employees benefit from a collaborative culture that encourages professional growth and development, alongside competitive remuneration and flexible working arrangements. With a focus on enhancing broker data handling capabilities, this role provides a unique opportunity to work with cutting-edge technology and contribute to impactful projects within a leading hedge fund.

G MASS

Contact Details:

G MASS Recruitment Team

We think you need these skills to ace Operational Excellence Lead in London

Project Management
Stakeholder Management
Data Analysis
Change Management
Digital Transformation
Process Improvement
Relationship Building