At a Glance
- Tasks: Lead the implementation of a Policy Administration System for a Lloyd's MGA client.
- Company: Join a specialist consultancy focused on financial services and technology.
- Benefits: Competitive salary, professional development, and hands-on experience in a dynamic environment.
- Other info: Opportunity to work closely with industry leaders and drive critical projects.
- Why this job: Make a real impact in the insurance industry with cutting-edge technology.
- Qualifications: Experience in insurance technology and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
G MASS is a specialist management consultancy and resource augmentation firm focused on financial services. We partner with some of the most prominent names in the London Market — syndicates, managing agents, MGAs, and brokers — embedding the right people at the right time to deliver outcomes that matter. We combine hands-on delivery expertise with strategic advisory capability, and we are committed to building long-term relationships with our clients and our consultants.
This role sits within our Insurance practice, supporting a Lloyd's MGA client through a critical technology implementation programme ahead of their underwriting go-live in July 2026.
The Opportunity
Our client is a Lloyd's Managing General Agent preparing to underwrite business for the first time this July. To do so, they must have a fully operational Policy Administration System (PAS) in place — covering the end-to-end insurance lifecycle from submission through to claims. They are currently evaluating four PAS vendors and require experienced consulting support to drive the evaluation, selection, and full implementation through to go-live. This is a high-visibility engagement with a fixed and non-negotiable deadline, and you will be embedded directly with the client team, working closely with their leadership to ensure the right system is selected, correctly configured, and delivered on time.
Key Responsibilities
- Lead or support the structured evaluation of four shortlisted PAS vendors, developing and managing a scoring and assessment framework covering functionality, configuration, integration capability, vendor support, and commercial fit.
- Facilitate vendor workshops and demonstrations, engaging both internal stakeholders and external providers to reach a well-evidenced selection decision.
- Produce clear recommendation and decision documentation to support senior sign-off.
- Support contract and commercial negotiations with the chosen vendor and establish the implementation governance structure, milestone plan, and working cadence between the MGA and vendor teams.
- Define and document configuration requirements, working with the vendor to translate the MGA's underwriting products and appetite into system design.
- Drive product and screen builds, ensuring submission, quote, and bind workflows reflect real-world Lloyd's market underwriting requirements.
- Manage change, issues, and risks throughout the build phase, maintaining transparency with senior stakeholders and protecting the go-live timeline.
- Design and execute a structured User Acceptance Testing programme covering the full policy lifecycle: submission, quote, bind, endorsement, payment, and claims.
- Manage defect tracking, resolution, and formal sign-off with the vendor.
- Support operational readiness, training, and hypercare through the first weeks of live underwriting.
Requirements
- Experience working within or alongside Lloyd's MGAs, managing agents, or syndicates.
- Proven involvement in a Policy Administration System implementation — in a consulting, business analysis, project management, or senior operations capacity.
- Strong working knowledge of the end-to-end London Market insurance lifecycle: submission, quote, bind, endorsement, payment, and claims.
- Ability to work directly with technology vendors and translate business requirements into system configuration decisions.
- Confident and credible stakeholder management — comfortable operating with MGA leadership and vendor delivery teams simultaneously.
- Structured, delivery-focused, and able to manage competing priorities under a time-critical programme.
Desirable
- Familiarity with Lloyd's market infrastructure and delegated authority frameworks.
- Experience designing and executing UAT programmes in an insurance technology context.
- Prior exposure to PAS platforms relevant to the Lloyd's or specialty insurance market (e.g. Xuber, Majesco, Applied, Socotra, or similar).
- Business analysis or PMO experience within an insurance technology programme.
Business Analyst - Policy Administration System (PAS) Implementation in London employer: G MASS
G MASS is an exceptional employer, offering a dynamic work environment where consultants are empowered to make impactful contributions within the financial services sector. With a strong focus on professional development and collaboration, employees benefit from engaging directly with leading clients in the London Market, ensuring meaningful career growth while working on high-stakes projects like the Policy Administration System implementation for a Lloyd's MGA. The company's commitment to fostering long-term relationships and providing strategic advisory support creates a culture of excellence and innovation, making it an ideal place for those seeking rewarding and challenging roles.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst - Policy Administration System (PAS) Implementation in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and consultancy sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their recent projects, especially in PAS implementations. Tailor your responses to show how your experience aligns with their needs, and don’t forget to ask insightful questions that demonstrate your interest.
✨Tip Number 3
Showcase your skills through practical examples. When discussing your experience, focus on specific projects where you’ve successfully managed vendor relationships or led UAT programmes. Use metrics to highlight your impact, like how you improved efficiency or met tight deadlines.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role. Don’t forget to follow up after applying; a quick email can keep you on their radar and show your proactive attitude.
We think you need these skills to ace Business Analyst - Policy Administration System (PAS) Implementation in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Analyst role. Highlight your experience with Policy Administration Systems and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits the needs of our client. Be specific about your experience in the London Market and your understanding of the insurance lifecycle.
Showcase Your Stakeholder Management Skills:Since this role involves working closely with leadership and vendors, make sure to highlight your stakeholder management experience. Share examples of how you've successfully navigated complex relationships in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at G MASS
✨Know Your PAS Inside Out
Make sure you understand the ins and outs of Policy Administration Systems, especially those relevant to the Lloyd's market. Brush up on the specific PAS platforms mentioned in the job description, like Xuber or Majesco, so you can speak confidently about their functionalities and how they fit into the insurance lifecycle.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing stakeholders, particularly in high-pressure environments. Think about times you've successfully engaged with leadership teams or vendors, and be ready to discuss how you navigated competing priorities while keeping everyone informed and aligned.
✨Demonstrate Your Analytical Mindset
As a Business Analyst, you'll need to showcase your analytical skills. Be prepared to discuss how you've developed scoring frameworks or assessment criteria in past projects. Bring examples of how you've evaluated vendor capabilities and made data-driven decisions that led to successful outcomes.
✨Prepare for UAT Discussions
User Acceptance Testing (UAT) is crucial in this role, so be ready to talk about your experience designing and executing UAT programmes. Share specific instances where you managed defect tracking and resolution, and how you ensured that the final product met business requirements before going live.
