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- Tasks: Lead customer remediation projects in retail banking, ensuring smooth execution from start to finish.
- Company: Join a dynamic retail banking team focused on delivering exceptional customer outcomes.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by improving customer experiences while developing valuable project management skills.
- Qualifications: Experience in customer remediation and strong analytical skills are essential; familiarity with banking products is a plus.
- Other info: This is a 4-month contract role with a salary range of £100k - £130k pro rata.
The predicted salary is between 60000 - 78000 £ per year.
This is a first-line delivery role within a retail banking customer remediation programme. You’ll be responsible for managing multiple remediation cohorts from start to finish – including planning, tracking, execution and closure. The ideal candidate will bring a strong mix of project coordination, stakeholder engagement and analytical skills to ensure fair and accurate outcomes for affected customers.
Key Responsibilities:
- Manage multiple customer remediation batches/cohorts across various retail banking products
- Work collaboratively with programme, operations and customer service teams to track and prioritise work
- Create and maintain cohort tracking tools and dashboards
- Present progress updates and findings to senior programme stakeholders
- Monitor cohort progress through to completion, confirming closure and identifying opportunities for process improvement
- Draft clear, high-quality documentation to support delivery, reporting and governance
- Previous experience delivering customer remediation within retail banking
- Familiarity with banking products (e.g. loans, savings, current accounts, credit cards)
- Strong Excel and presentation skills
- Proven ability to manage multiple workstreams and communicate effectively across functions
- Confident producing tracking tools, status reports, and materials for leadership
4-month contract initially, paying in the region of £100k – £130k pro rata.
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Customer Remediation Lead employer: G MASS
Contact Detail:
G MASS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Remediation Lead
✨Tip Number 1
Familiarise yourself with the specific retail banking products mentioned in the job description, such as loans and credit cards. Understanding these products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals already working in customer remediation or related fields. Engaging with them on platforms like LinkedIn can provide you with insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your project coordination experience in detail. Think of specific examples where you've managed multiple workstreams and how you ensured effective communication across teams.
✨Tip Number 4
Brush up on your Excel skills, especially in creating tracking tools and dashboards. Being able to showcase your proficiency in these areas during discussions can set you apart from other candidates.
We think you need these skills to ace Customer Remediation Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer remediation and project coordination. Use specific examples that demonstrate your ability to manage multiple workstreams and engage with stakeholders effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your analytical skills and experience with banking products, and explain how these will help you deliver fair outcomes for customers.
Showcase Your Skills: Emphasise your strong Excel and presentation skills in your application. Consider including examples of tracking tools or dashboards you've created in previous roles to illustrate your capabilities.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or inconsistencies. Clear, high-quality documentation is crucial, so ensure your writing is professional and free of mistakes.
How to prepare for a job interview at G MASS
✨Showcase Your Project Management Skills
Be prepared to discuss your experience in managing multiple projects simultaneously. Highlight specific examples where you successfully coordinated various workstreams, ensuring timely delivery and effective stakeholder communication.
✨Demonstrate Analytical Thinking
Since the role requires strong analytical skills, be ready to explain how you've used data to drive decisions in past roles. Bring examples of how you've monitored progress and identified areas for improvement in previous projects.
✨Familiarise Yourself with Banking Products
Brush up on your knowledge of retail banking products such as loans, savings accounts, and credit cards. Being able to speak confidently about these products will show your understanding of the industry and its challenges.
✨Prepare High-Quality Documentation Samples
Since drafting clear documentation is key in this role, consider bringing samples of reports or tracking tools you've created in the past. This will demonstrate your ability to produce high-quality materials that support project delivery.
