At a Glance
- Tasks: Lead the evaluation and implementation of a Policy Administration System for a Lloyd's MGA.
- Company: G MASS, a specialist consultancy in financial services with a focus on insurance.
- Benefits: Competitive salary, professional development, and the chance to work with industry leaders.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be part of a critical tech implementation that shapes the future of insurance underwriting.
- Qualifications: Experience in insurance technology and strong stakeholder management skills required.
The predicted salary is between 60000 - 80000 £ per year.
G MASS is a specialist management consultancy and resource augmentation firm focused on financial services. We partner with some of the most prominent names in the London Market — syndicates, managing agents, MGAs, and brokers — embedding the right people at the right time to deliver outcomes that matter. We combine hands‑on delivery expertise with strategic advisory capability, and we are committed to building long‑term relationships with our clients and our consultants.
This role sits within our Insurance practice, supporting a Lloyd's MGA client through a critical technology implementation programme ahead of their underwriting go‑live in July 2026.
The Opportunity
Our client is a Lloyd's Managing General Agent preparing to underwrite business for the first time this July. To do so, they must have a fully operational Policy Administration System (PAS) in place — covering the end‑to‑end insurance lifecycle from submission through to claims. They are currently evaluating four PAS vendors and require experienced consulting support to drive the evaluation, selection, and full implementation through to go‑live. This is a high‑visibility engagement with a fixed and non‑negotiable deadline, and you will be embedded directly with the client team, working closely with their leadership to ensure the right system is selected, correctly configured, and delivered on time.
Key Responsibilities
- Lead or support the structured evaluation of four shortlisted PAS vendors, developing and managing a scoring and assessment framework covering functionality, configuration, integration capability, vendor support, and commercial fit.
- Facilitate vendor workshops and demonstrations, engaging both internal stakeholders and external providers to reach a well‑evidenced selection decision.
- Produce clear recommendation and decision documentation to support senior sign‑off.
- Support contract and commercial negotiations with the chosen vendor and establish the implementation governance structure, milestone plan, and working cadence between the MGA and vendor teams.
- Define and document configuration requirements, working with the vendor to translate the MGA's underwriting products and appetite into system design.
- Drive product and screen builds, ensuring submission, quote, and bind workflows reflect real‑world Lloyd's market underwriting requirements.
- Manage change, issues, and risks throughout the build phase, maintaining transparency with senior stakeholders and protecting the go‑live timeline.
- Design and execute a structured User Acceptance Testing programme covering the full policy lifecycle: submission, quote, bind, endorsement, payment, and claims.
- Manage defect tracking, resolution, and formal sign‑off with the vendor.
- Support operational readiness, training, and hypercare through the first weeks of live underwriting.
Experience
- Working within or alongside Lloyd's MGAs, managing agents, or syndicates.
- Proven involvement in a Policy Administration System implementation — in a consulting, business analysis, project management, or senior operations capacity.
- Strong working knowledge of the end‑to‑end London Market insurance lifecycle: submission, quote, bind, endorsement, payment, and claims.
- Ability to work directly with technology vendors and translate business requirements into system configuration decisions.
- Confident and credible stakeholder management — comfortable operating with MGA leadership and vendor delivery teams simultaneously.
- Structured, delivery‑focused, and able to manage competing priorities under a time‑critical programme.
Desirable
- Familiarity with Lloyd's market infrastructure and delegated authority frameworks.
- Experience designing and executing UAT programmes in an insurance technology context.
- Prior exposure to PAS platforms relevant to the Lloyd's or specialty insurance market (e.g. Xuber, Majesco, Applied, Socotra, or similar).
- Business analysis or PMO experience within an insurance technology programme.
Business Analyst - Policy Administration System (PAS) Implementation employer: G MASS
G MASS is an exceptional employer, offering a dynamic work environment where consultants are empowered to make impactful contributions within the financial services sector. With a strong focus on professional development and collaboration, employees benefit from engaging directly with leading clients in the London Market, ensuring meaningful career growth while working on high-visibility projects that shape the future of insurance technology. Our commitment to fostering long-term relationships and providing tailored support creates a unique culture that values both individual and collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst - Policy Administration System (PAS) Implementation
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and consultancy sectors. Attend industry events or webinars where you can meet potential employers and showcase your expertise in PAS implementations.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the London Market and PAS systems. Be ready to discuss your past experiences and how they relate to the role, especially around stakeholder management and vendor interactions.
✨Tip Number 3
Don’t just wait for job openings to pop up! Actively apply through our website and express your interest in roles that align with your skills. Tailor your approach to highlight your experience with Lloyd's MGAs and technology implementations.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how you can contribute to their upcoming PAS implementation.
We think you need these skills to ace Business Analyst - Policy Administration System (PAS) Implementation
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Analyst role. Highlight your experience with Policy Administration Systems and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your familiarity with the London Market and any specific PAS platforms.
Showcase Your Stakeholder Management Skills:In your application, emphasise your experience in managing stakeholders. We’re looking for someone who can confidently engage with MGA leadership and vendor teams, so share examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at G MASS
✨Know Your PAS Inside Out
Make sure you understand the ins and outs of Policy Administration Systems, especially those relevant to the Lloyd's market. Familiarise yourself with the specific PAS platforms mentioned in the job description, like Xuber or Majesco, so you can confidently discuss their functionalities and how they align with the client's needs.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing stakeholders, particularly in high-pressure environments. Think about times when you've successfully engaged with leadership teams or vendors, and be ready to discuss how you navigated competing priorities while maintaining clear communication.
✨Demonstrate Your Understanding of the Insurance Lifecycle
Brush up on the end-to-end insurance lifecycle, from submission to claims. Be prepared to explain how each stage works and how a well-implemented PAS can enhance these processes. This will show your potential employer that you have the necessary knowledge to support their critical technology implementation.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage risks during the implementation phase. Think through potential challenges you might face in this role and how you would address them, especially regarding UAT programmes and change management.
