Relationship Manager

Are you successful in selling professional services, consulting, and/or resource augmentation into financial institutions? Do you have deep, practical knowledge of the banking and capital markets client landscape? Are you looking for a genuinely career-defining opportunity within a unique, innovative, and rapidly scaling business? This could be the opportunity for you!

We are seeking a Client Partner (Sales & Relationship Management) to join our London office, focusing on our Banking & Capital Markets clients. This is a client-facing role that combines strategic relationship management with commercial growth responsibilities. The successful candidate will act as a trusted advisor to clients while also driving revenue by identifying, developing, and closing new opportunities.

Key Responsibilities:

• Relationship Management & Account Growth
  • Build, manage, and deepen relationships with G MASS key clients and high-potential prospects.
  • Act as a trusted advisor to senior stakeholders, demonstrating credibility and insight.
  • Ensure governance and oversight of consultants and service delivery on client engagements, relevant to your key accounts, maintaining satisfaction and service quality.
  • Map client accounts, thoroughly understanding their strategy, organisation structure, performance, culture & way of working.
  • Provide industry insight by staying abreast of trends, regulatory change, and market challenges; becoming the in-house thought leader for your accounts & sector.
  • Bring value to every client interaction by asking the right questions, uncovering challenges, and offering solutions tailored to client needs.
• Business Development & Sales
  • Identify and qualify new opportunities within existing accounts and targeted prospects.
  • Drive account growth by aligning G MASS and ace consulting, advisory and resource augmentation services with client objectives.
  • Prospect into new functional areas, navigating client organisations to establish new relationships.
  • Develop account growth plans to deliver account and sector financial targets.
  • Collaborate with resourcing, business management, and technology teams to progress and close opportunities, owning these from start to finish.
  • Maintain and grow a healthy sales pipeline, ensuring balance between short-term wins and long-term strategic growth.
  • Lead the creation of Statements of Work (SoWs), proposals, and scoped service offerings.
  • Use Monday.com CRM to track opportunities, maintain accurate pipeline data, and create transparency across the business.
  • Work with marketing, lead generation and partners to generate leads, campaigns, and opportunities.
  • Ensure financial targets (revenue and gross profit) are met, while prioritising long-term relationship value.
  • Understand utilisation, delivery economics, and margins associated with consulting and resource deployment.

Skills & Experience:

• Experience / background in consulting firms, specialist resourcing providers, services-led tech or data vendors, managed service providers, and firms selling into Operations, Risk, Compliance, Finance, or Technology functions within banks / capital market organisations.
• Experience running SoWs, proposals, scoping work, and shaping service offerings (not financial products).
• Strong relationship-building skills with the ability to influence senior decision-makers.
• Track record of identifying opportunities and achieving sales growth in a services-led environment.
• Ability to combine consultative selling with commercial drive.
• Strong account planning, organisational mapping, and stakeholder management skills.
• Comfortable engaging across multiple buying personas and functional areas.
• Excellent communication and presentation skills.
• Proficiency in CRM tools (experience with Monday.com a plus).
• Motivated to build your personal brand in sector and operate as a trusted advisor.

What We Offer:

• The chance to join a fast-growing consultancy that is rethinking the way consulting is done; leaner & efficient, and more client-focused.
• A stellar portfolio of top-tier clients across banking, capital markets, investment management, and insurance.
• The opportunity to make a massive personal impact; you’ll never be a cog in a big machine here. Your ideas and contribution will directly shape our growth and success.
• A highly collaborative culture where the team genuinely gels and supports one another.
• A modern, entrepreneurial environment where you can blend consultative relationship management with commercial growth.
• A competitive base salary plus performance-based bonus, with clear progression opportunities.
• We work best together; this role is 5 days a week in our London office, where collaboration and client focus come first.