Delegated Authority SME - Senior Business Analyst in London

We're supporting a specialist consultancy working with London Market carriers and managing agents to redesign how Delegated Authority due diligence and coverholder onboarding is done - properly, from the ground up. This is a senior, hands-on SME role, sitting deliberately ahead of delivery. The focus is on up-front discovery, operating model design and target-state definition for DA due diligence and onboarding, before anything is handed to build or configuration teams. The consultant will act as a trusted delegated authority thought partner to carriers, managing agents, and coverholders – shaping what the process should look like, not simply documenting technical requirements.

Key Responsibilities

• Act as the delegated authority SME in early-stage client engagements, partnering with carriers, managing agents and coverholders to define target-state DA due diligence, onboarding and governance models.
• Lead discovery and design workshops, challenging client assumptions where required and translating regulatory, operational and commercial intent into coherent future-state operating models.
• Own the definition of target-state DA workflows, including coverholder onboarding, binder approval, periodic reviews, sanctions and KYC checks, attestations, escalations and auditability.
• Move clients beyond 'technical asks' by co-designing how DA processes should operate in practice – ownership models, decision points, evidencing standards, SLAs and exception handling.
• Produce clear, implementation-ready design artefacts that articulate what needs to be built and why, enabling downstream teams to configure without re-interpretation.
• Translate agreed target-state models into structured configuration inputs, including workflow logic, roles and permissions, routing rules, data capture requirements and approval hierarchies.
• Design end-to-end DA workflows aligned across governance, compliance, underwriting operations and onboarding/vendor teams, with clear accountability and hand-offs.
• Manage requirement evolution during discovery, clearly articulating scope boundaries, design decisions and trade-offs before build commences.
• Define DA data models and mandatory information sets aligned to Lloyd's, internal governance and audit expectations.
• Support testing and UAT by validating that configured solutions reflect the original target-state intent.
• Capture and standardise reusable DA operating models and workflow patterns to accelerate future rollouts.

Requirements

• Deep London Market Delegated Authority expertise, with hands-on understanding of coverholder onboarding, due diligence, TPA oversight, binder governance and ongoing approval processes.
• Proven experience acting as a trusted SME, shaping DA operating models rather than simply documenting requirements.
• Track record of moving clients from fragmented or demand-driven DA processes to clear, scalable target-state designs.
• Hands-on experience working with DA due diligence, onboarding, or case/workflow platforms, translating business design into configuration-ready artefacts.
• Strong stakeholder management skills, comfortable constructively challenging senior DA, compliance and underwriting stakeholders.
• Ability to balance regulatory rigour with operational pragmatism, clearly articulating design trade-offs.
• Excellent documentation skills, producing target-state process maps, decision frameworks, design packs and configuration blueprints suitable for audit and regulatory scrutiny.