Claims Handler in London

G MASS Consulting are seeking a dedicated professional to join one of our London Market Managing Agent clients as a consultant, on an initial 6-month contract.

To independently manage a portfolio of claims from initial advice to final settlement and provide high-quality claims handling support across Central Operations. The role requires proactive engagement with the market, brokers, underwriters and internal teams to ensure efficient, compliant and commercially sound outcomes.

Key responsibilities:

• Take responsibility for end-to-end claims handling for assigned files, including advice, negotiation, documentation, agreement and settlement.
• Lead market communication and engagement on claims matters, ensuring clear, timely and professional responses to brokers, underwriters, TPAs and stakeholders.
• Prepare, submit and agree claims documentation and financial entries via ECF/CLASS and other market platforms.
• Oversee and support aggregates reporting (e.g., BDX), bordereaux and financial reconciliation activities.
• Facilitate payment instructions, ensuring accuracy of amounts, approvals and posting.
• Respond to and resolve complex queries, providing guidance and clarification where required.
• Produce management information (MI), trends, reporting and analysis to inform decision-making.
• Collaborate with Central Operations teams to support process improvements and operational excellence.

Requirements

• Proven experience in claims handling within the Lloyd\’s London market or equivalent commercial insurance environment; familiarity with ECF/CLASS expected.
• Solid understanding of market systems, bordereaux reporting and claims lifecycle.
• Excellent verbal and written communication capabilities.
• Strong organisational skills with the ability to prioritise and lead tasks independently.
• Professional, solutions-focused, proactive and team-oriented attitude.
• Comfortable engaging with senior stakeholders and representing the team externally.

Benefits

Salary: to be discussed

Length: 6-month initial contract

This role can be both hybrid and remote