Claims Handler

Full-Time No home office possible

G MASS Consulting are seeking a dedicated professional to join one of our London Market Managing Agent clients as a consultant, on an initial 6-month contract. To independently manage a portfolio of claims from initial advice to final settlement and provide high-quality claims handling support across Central Operations. The role requires proactive engagement with the market, brokers, underwriters and internal teams to ensure efficient, compliant and commercially sound outcomes.

Key responsibilities

Take responsibility for end-to-end claims handling for assigned files, including advice, negotiation, documentation, agreement and settlement
Lead market communication and engagement on claims matters, ensuring clear, timely and professional responses to brokers, underwriters, TPAs and stakeholders.
Prepare, submit and agree claims documentation and financial entries via ECF/CLASS and other market platforms
Oversee and support aggregates reporting (e.g., BDX), bordereaux and financial reconciliation activities
Facilitate payment instructions, ensuring accuracy of amounts, approvals and posting
Respond to and resolve complex queries, providing guidance and clarification where required
Produce management information (MI), trends, reporting and analysis to inform decision-making
Collaborate with Central Operations teams to support process improvements and operational excellence

Requirements

Proven experience in claims handling within the Lloyd\’s London market or equivalent commercial insurance environment; familiarity with ECF/CLASS expected.
Solid understanding of market systems, bordereaux reporting and claims lifecycle
Excellent verbal and written communication capabilities
Strong organisational skills with the ability to prioritise and lead tasks independently
Professional, solutions-focused, proactive and team-oriented attitude
Comfortable engaging with senior stakeholders and representing the team externally