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For Companies At a Glance
- Tasks: Manage and grow relationships with 200 business accounts while driving sales opportunities.
- Company: Join G-Force Communications, a leader in business communications and fleet solutions.
- Benefits: Competitive salary, uncapped commission, quarterly bonuses, and generous holiday allowance.
- Why this job: Be part of a dynamic team making a real impact in the tech and telecoms industry.
- Qualifications: Experience in B2B sales, strong communication skills, and a proactive mindset.
- Other info: Full-time role with excellent career growth potential and a supportive work environment.
G-Force Communications Ltd is a Business Communications and Fleet Vehicle Solutions specialist providing a range of products and services designed to save our customers time and money. Established in 2005, we have built up a nationwide customer base and are looking for a Telephony / IT Account Manager to join our team and help grow the business.
The Role
As a Telephony / IT Account Manager, you will be responsible for providing first line customer support and maintaining a pro-active contact relationship with an established customer base, to develop further sales opportunities and account development.
As an Account Manager at G-Force your responsibilities will include:
- Take ownership of 200 existing business accounts, focusing on retention, growth, and satisfaction.
- Drive account development by identifying opportunities to sell additional products (e.g. mobile, IT, fleet).
- Engage clients on Cyber Essentials readiness and promote secure telephony solutions.
- Collaborate with technical teams to deliver seamless solutions across VoIP, SIP, hosted systems, and connectivity.
- Maintain accurate CRM records and follow up on leads from campaigns and outreach lists.
Requirements
Essential:
- Previous experience working in a B2B outbound role, ideally in Telecoms or IT.
- Confidence in discussing technical products with non-technical clients.
- A proactive mindset with a focus on growth and client success.
- Passionate with excellent rapport skills.
- Good organisational and planning skills.
- Self-motivated with the drive to be successful.
- Excellent verbal and written communication skills.
- Both a professional telephone manner, and comfortable being on the phone / conducting webinars for most of the day.
Desirable:
- Understanding of telephony and connectivity solutions.
- Awareness of Cyber Essentials and its relevance to secure communications.
- Account Manager or outbound sales experience, within a business-to-business setting.
- Experience building and maintaining relationships with clients and suppliers.
Hours: Full Time
Monday to Thursday; 9:00 – 17:30
Friday; 9:00 – 16:30
Salary will be £25,000 – £30,000 dependent on experience, with quarterly team bonus, uncapped commission, and 20 days holiday rising to 25 plus Bank Holidays.
Telephony / IT Account Manager in Runcorn employer: G-Force Communications
Contact Detail:
G-Force Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephony / IT Account Manager in Runcorn
✨Tip Number 1
Get to know the company inside out! Research G-Force Communications Ltd, their products, and their customer base. This will help you tailor your conversations and show that you're genuinely interested in helping them grow.
✨Tip Number 2
Practice your pitch! You’ll need to confidently discuss technical products with clients who might not be tech-savvy. Role-play with a friend or use our resources to refine your communication skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and make you stand out when applying through our website.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Telephony / IT Account Manager in Runcorn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telephony / IT Account Manager role. Highlight your experience in B2B outbound roles and any relevant telecoms or IT knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your proactive mindset and client success focus, as these are key for us.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are essential, make sure your application reflects this. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at G-Force Communications
✨Know Your Tech
Brush up on your knowledge of telephony and IT solutions. Be ready to discuss how these products can benefit clients, especially in terms of cost-saving and efficiency. This will show that you’re not just familiar with the products but also understand their value.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. Highlight your rapport-building skills and how they’ve led to account growth or customer satisfaction. This is crucial for a role focused on retention and development.
✨Be Proactive
Demonstrate your proactive mindset by discussing how you've identified sales opportunities in previous roles. Think of specific instances where you took the initiative to drive account development or improve client engagement.
✨Practice Your Communication
Since you'll be on the phone a lot, practice articulating your thoughts clearly and confidently. Consider doing mock interviews or role-playing scenarios where you explain technical concepts to non-technical clients. This will help you feel more comfortable during the actual interview.
