At a Glance
- Tasks: Join our friendly team as a Medical Receptionist, supporting patients and managing appointments.
- Company: G DOC Ltd, a community-focused GP practice in Gloucester.
- Benefits: Flexible hours, supportive environment, and opportunities for professional development.
- Other info: Be part of a collaborative team dedicated to improving patient care.
- Why this job: Make a real difference in your community while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
We are a friendly GP practice based in Gloucester looking for a Receptionist to join our team. Candidates will need to be computer literate with excellent communication skills, passionate about working in the NHS and helping to support the local community. You will be self-motivated and willing to help out in other areas of the practice, as required. The successful candidate will be based over both Gloucester Health Access Centre & Matson Lane Surgery, working in a friendly and supportive team.
Opening hours: We operate 7 days a week between 8am-8pm and provide a wide range of GP care. We can offer permanent roles part time or full time on a rota basis.
Main duties of the job:
- Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Undertake a variety of administrative duties to assist in the smooth running of the practice.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Job responsibilities:
- Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
- Maintaining and monitoring the Practice appointments system.
- Processing personal, telephone and electronic/online requests for appointments, visits and consultations, and ensuring callers are directed to the appropriate healthcare professional.
- Processing and distributing incoming (and outgoing) mail (post and electronic).
- Taking messages and passing on information.
- Filing and retrieving paperwork/electronic data.
- Processing prescriptions in accordance with Practice guidelines.
- Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.
- Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Working conditions:
- Frequent, prolonged VDU use.
- Time-pressured environment.
- High levels of accuracy and attention to detail essential at all times.
- Exposure to distressing situations and written material.
- Variable working hours by rota.
- Requirement to wear uniform.
Other responsibilities:
- Awareness of and compliance with all relevant G DOC policies/guidelines for your role.
- Contributing to evaluation/audit and clinical standard setting within the organisation as applicable to your role.
- Attending training, Practice meetings and other meetings and events organised by the Practice, PCN, or other agencies such as the ICB, where appropriate.
- Contributing to audits and written returns to ensure that the Practice meets quality standards and receives the designated funding, as appropriate to your role.
- Treating colleagues with courtesy and respect.
- Complying with G DOC's values, and the values of your practice/team.
Confidentiality: Comply with the Confidentiality Agreement.
Health & Safety: Under the Health and Safety at Work Act 1974, you have a personal responsibility to have regard to your own and others safety.
Infection Control: Undertaking training, and following policies and processes, as appropriate to your role.
Safeguarding: Safeguarding is everyone's responsibility. You will ensure you are familiar with G DOC's safeguarding procedures and report all concerns promptly.
Equality and Diversity: You will support the equality, diversity and rights of patients, carers and colleagues.
Quality and Patient Safety: You will strive to maintain quality within the Practice.
Personal/Professional Development: You will ensure that your mandatory training remains up to date.
Communication: You should recognise the importance of effective communication within the team.
Person Specification:
- Experience: Works in a receptionist role, broad knowledge of General Practice.
- Other: Disclosure Barring Service (DBS) check.
- Personal Qualities: Clear, polite telephone manner, polite and confident, flexible and cooperative, motivated, high levels of integrity and loyalty, sensitive and empathetic in distressing situations, ability to work under pressure.
- Skills: Excellent communication skills (written and oral), ability to follow policy and procedure, effective time management, ability to work as a team member and autonomously, good interpersonal skills.
- Qualifications: GCSE grade 4/C or above in maths & English, or equivalent.
Employer details:
Employer name: G DOC Ltd
Address: Quayside House Quay Street Gloucester GL1 2TZ United Kingdom
Employer's website: https://ghac.co.uk/
Medical Receptionist (GHAC & Matson Lane Surgery) in Gloucester employer: G DOC
G DOC is an attractive employer due to its commitment to staff wellbeing and professional development. Employees benefit from a supportive team culture and flexible working arrangements, making it an ideal place for both early-career and experienced professionals. The focus on collaboration and innovation enhances the overall work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist (GHAC & Matson Lane Surgery) in Gloucester
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like G DOC.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at G DOC.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like G DOC, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Receptionist (GHAC & Matson Lane Surgery) in Gloucester
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at G DOC.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at G DOC.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to G DOC. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at G DOC. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at G DOC
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research G DOC’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
