Medical Receptionist (Pavilion and St James)

We are a friendly GP practice based in Gloucester looking for a Receptionist to join our team. Candidates will need to be computer literate with excellent communication skills, passionate about working in the NHS and helping to support the local community. You will be self-motivated and willing to help out in other areas of the practice, as required. The successful candidate will be based over both Pavilion Family Doctors & St James Family Doctors, working in a friendly and supportive team.

Opening hours: We operate 5 days a week between 8am-18:30pm and provide a wide range of GP care.

Main duties of the job:

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Undertake a variety of administrative duties to assist in the smooth running of the practice.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Job responsibilities:

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
• Maintaining and monitoring the Practice appointments system.
• Processing personal, telephone and electronic/online requests for appointments, visits and consultations, and ensuring callers are directed to the appropriate healthcare professional.
• Processing and distributing incoming (and outgoing) mail (post and electronic).
• Taking messages and passing on information.
• Filing and retrieving paperwork/electronic data.
• Processing prescriptions in accordance with Practice guidelines.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.
• Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.

Working conditions:

• Frequent, prolonged VDU use.
• Time-pressured environment.
• High levels of accuracy and attention to detail essential at all times.
• Exposure to distressing situations and written material.
• Variable working hours by rota.
• Requirement to wear uniform.

Other responsibilities:

• Awareness of and compliance with all relevant G DOC policies/guidelines for your role.
• Contributing to evaluation/audit and clinical standard setting within the organisation as applicable to your role.
• Attending training, Practice meetings and other meetings and events organised by the Practice, PCN, or other agencies such as the ICB, where appropriate.
• Contributing to audits and written returns to ensure that the Practice meets quality standards and receives the designated funding, as appropriate to your role.
• Treating colleagues with courtesy and respect.
• Complying with G DOC's values, and the values of your practice/team.
• Helping to ensure that the Practice remains safe and effective, including by the use of clinical audit and learning from significant events and complaints.
• Supporting colleagues' learning and professional development, as well as your own.
• Helping to ensure that the Practice complies with CQC requirements for primary care, including all fundamental standards of care.
• Ensuring that you always work within your own competencies and training.
• Observing health and safety guidelines at all times.

Confidentiality: Comply with the Confidentiality Agreement.

Health & Safety: Under the Health and Safety at Work Act 1974, you have a personal responsibility to have regard to your own and others' safety.

Infection Control: Undertaking training, and following policies and processes, as appropriate to your role.

Safeguarding: Safeguarding is everyone's responsibility. You will ensure you are familiar with G DOC's safeguarding procedures.

Equality and Diversity: You will support the equality, diversity and rights of patients, carers and colleagues.

Quality and Patient Safety: You will strive to maintain quality within the Practice.

Personal/Professional Development: You will ensure that your mandatory training remains up to date.

Communication: You should recognise the importance of effective communication within the team.

Person Specification:

• Works in a receptionist role.
• Broad knowledge of General Practice.

Personal Qualities:

• Clear, polite telephone manner.
• Polite and confident.
• Flexible and cooperative.
• Motivated.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.

Skills:

• Excellent communication skills (written and oral).
• If not already competent in SystmOne, Office & Outlook, willing and able to undertake training and develop competency.
• Ability to follow policy and procedure.
• Effective time management.
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Competent in use of SystmOne.
• Competent in the use of Office and Outlook.

Qualifications:

• GCSE grade 4/C or above in maths & English, or equivalent.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.