At a Glance
- Tasks: Lead and develop a high-performing IT support team while driving service delivery.
- Company: Dynamic organisation that values diversity and innovation.
- Benefits: Competitive salary, ongoing training, and professional development opportunities.
- Other info: Join a supportive environment that champions authenticity and teamwork.
- Why this job: Make a real impact by enhancing IT service delivery and team performance.
- Qualifications: Experience in managing a Service Desk and strong understanding of ITIL frameworks.
The predicted salary is between 42000 - 66000 € per year.
We’re looking for an experienced Service Desk Manager to take ownership of a high-performing IT support function. If you’re someone who’s equally confident leading from the front as they are refining process behind the scenes then this could be the role for you!
You’ll be responsible for:
- Managing both 1st and 2nd line teams
- Driving service delivery across incident, problem and change management
- Embedding a culture of continuous improvement and customer focus
- Developing frameworks
- Refining processes
- Improving metrics
- Making sure the team delivers consistently great outcomes for users
What you’ll be doing:
- Leading, mentoring and developing the Service Desk team
- Monitoring and analysing service performance to ensure the SLAs are met (or even better, exceeded)
- Implementing and refining service procedures, policies and documentation that are aligned with ITIL best practice
- Managing customer feedback and communications, ensuring service visibility and positive engagement to give the best service
- Contributing to wider IT operational strategy, risk management, and service lifecycle planning
Requirements:
- Experience successfully managing a Service Desk or IT Support function within a structured ITSM environment
- Strong understanding of ITIL and service delivery frameworks
- An individual who takes a practical approach to problem-solving and decision-making
- Any familiarity with standards such as NIST, ISO27001 or Cyber Security best practice would be a bonus
What’s in it for you?
- They’re big on ongoing training, will support you in gaining certifications and really contribute towards your professional development
- They’re an organisation that genuinely values diversity and champions people to bring their authentic selves on a daily basis
- They’re big on their values and want people who align with working as a team, take ownership, and want to drive innovation in the business
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Manager in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your achievements! When you get the chance to speak about your experience, highlight specific metrics you've improved or processes you've refined. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Desk Manager in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Manager role. Highlight your experience in managing IT support functions and any relevant ITIL knowledge. We want to see how your skills align with what we're looking for!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics to demonstrate how you’ve improved service delivery or team performance in previous roles. This will help us see the impact you've made.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience makes you the perfect fit. We love seeing genuine enthusiasm for the position!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
