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- Tasks: Lead service design projects and improve user experiences across sectors.
- Company: Join a high-performing, diverse User-Centred Design team in Manchester.
- Benefits: Salary up to £62k, hybrid working, training budget, and private healthcare.
- Why this job: Make a real impact while collaborating with motivated colleagues in a supportive environment.
- Qualifications: Experience in service design and agile methods, with strong stakeholder management skills.
- Other info: Flexible working structure and choice of laptop for your convenience.
The predicted salary is between 43200 - 62000 £ per year.
Lead Service Designer| Remote first: West Yorkshire | Salary up to £85k + bonus
We’re looking for an experienced Service Design lead with strong GDS and public sector experience to join a high-performing User-Centred Design (UCD) team working on complex, meaningful services.
This is a hands‑on role for someone who enjoys getting stuck in, shaping services end to end and working closely with smart, motivated people who genuinely care about doing the right thing for users!
If you thrive in collaborative environments, bring positive energy to your work and enjoy influencing without ego, you’ll feel right at home here 💞
What you’ll be doing…
✨ Driving collaboration and delivery
✨ Raising the bar for UCD
Why you’ll love working here
👍 A Great Place to Work–certified organisation, recognised for a high-trust, inclusive and supportive culture
🫂 A genuinely collaborative environment that values diversity, inclusion and different perspectives
📈 Strong investment in learning, development and career progression, with opportunities to grow your skills and influence
🧠 A clear focus on well‑being, with support for mental health, balance and sustainable ways of working
💪 The chance to work on high‑impact public sector programmes, designing services that affect millions of people
✔️ A flexible, remote‑first working culture that trusts you to do your best work
What you’ll need…
⭐ Extensive experience in service design and UCD, ideally operating at lead level (or ready to step up)
⭐ Strong practical application of service design methods and tools across complex services
⭐ Solid experience working to GDS Service Standards, including running Discoveries and Alphas
🏡 Remote‑first: West Yorkshire (once a month)
💰 Salary up to £85k + bonus
Want to use your service design skills to deliver meaningful change, while working with a supportive, high‑performing team that genuinely values quality and collaboration? Apply today!
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Service Designer employer: G.Digital
Contact Detail:
G.Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the service design space. Attend meetups, webinars, or even just grab a coffee with someone in the industry. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure to include case studies that demonstrate your process and impact. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for those interviews! Research the company and its culture, especially their approach to user-centred design. Be ready to discuss how your experience aligns with their needs and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our awesome team!
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service design, especially with GDS standards. We want to see how your skills align with what we’re looking for!
Showcase Your Collaboration Skills: Since we value teamwork, share examples of how you've successfully collaborated with stakeholders in past projects. Let us know how you’ve facilitated workshops or gained buy-in from different teams.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at G.Digital
✨Know Your Service Design Stuff
Make sure you brush up on your service design principles, especially those related to GDS standards. Be ready to discuss specific projects you've led and how you applied user-centred design methods. This will show that you’re not just familiar with the theory but have real-world experience.
✨Show Off Your Collaboration Skills
Since this role involves a lot of teamwork, think of examples where you’ve successfully collaborated with stakeholders. Prepare to share stories about running workshops or gaining buy-in from different teams. Highlighting your ability to work well with others will resonate with the interviewers.
✨Demonstrate Your Agile Experience
Be prepared to talk about your experience in agile environments. Discuss how you’ve adapted service design processes to fit agile methodologies and how this has improved project outcomes. This will show that you can thrive in their dynamic team culture.
✨Bring Your Energy and Attitude
The job description mentions a 'roll your sleeves up' attitude, so be sure to convey your enthusiasm for the role. Share why you love service design and how you approach challenges with a positive mindset. This will help you connect with the team’s collaborative spirit.
