Lead Service Desk Engineer (Leeds)

🚨 Lead Service Desk Engineer | £65K–£70K | Hybrid (LEEDS) 🚨

We’ve just partnered with one of the biggest tech names in global sports betting 🎯 and they’re on the hunt for a Lead Service Desk Engineer to be a core part of their Leeds team!

🧠 This one’s for the IT leaders who don’t just solve problems, they build teams , shape processes , and bring keep operations running smoothly at scale .

💡 What’s in it for you?

• £65K–£70K 💰
• Hybrid working (1x per week in Leeds office)🏡
• True ownership of the UK/EU service desk strategy 🛠
• Leading and mentoring a high-performing Service Desk team🤝
• Plenty of room to grow and make your mark 📈
• Diverse and international culture embracing the global community 🌍

🧰 What you’ll need:

• Experience leading a busy, multi-region IT Service Desk
• Strong knowledge of Windows 10/11 , M365 , Active Directory , Azure AD , and ServiceNow
• ITIL Foundation (v4 preferred)
• Excellent comms + a calm, methodical approach to incidents
• Comfortable managing SLAs, KPIs, and working across departments

🛎 You'll be the go-to for incident management, SLA delivery, and service excellence across a complex, fast-moving environment, think high volume, high energy, and big tech impact 🔥

Got a background leading Service Desk teams, Infrastructure management in scale-up or enterprise environments? Know your ITIL from your elbow? 🤓

Apply with your CV and Let’s discuss👇

📧 h.streeton@g-digital.co.uk

📱 07368 458897