At a Glance
- Tasks: Support and optimise ERP and automation systems in a fast-paced environment.
- Company: Join one of the UK's fastest-growing online platforms processing thousands of orders monthly.
- Benefits: Enjoy hands-on experience with cutting-edge technology and opportunities for continuous improvement.
- Why this job: Be the go-to expert, solve real-world problems, and bridge tech with operations in a dynamic setting.
- Qualifications: Experience with ERP, WMS, or automation systems; strong communication and problem-solving skills required.
- Other info: Microsoft certification in Dynamics 365 is a bonus; apply with your CV!
The predicted salary is between 36000 - 60000 £ per year.
We’re partnering with one of the UK’s fastest-growing online platforms, a business that processes over hundreds of thousands of orders a month. As they continue to scale, they’re looking for a Functional Consultant / Business Systems Analyst to act as the go-to expert for operational technology in their operations centre.
If you love being hands-on with systems like ERP, warehouse automation, and custom order software, and you’re passionate about solving real-world problems in a fast-moving environment…this could be a brilliant next step.
What You'll Do:- Support critical systems across ERP (Dynamics 365 Business Central), WMS, robotic automation, courier integrations, and in-house tech
- Triage and resolve incidents, monitor system performance, and escalate issues with clear replication steps
- Coordinate software releases and patches — including testing and user support during go-lives
- Bridge the gap between tech and warehouse teams — translating operational issues into technical actions
- Drive continuous improvement by identifying recurring issues, proposing long-term fixes, and helping shape product direction
- Create documentation and deliver hands-on training to users across the pharmacy operation
- Strong experience supporting ERP, WMS, or automation systems in e-commerce, pharmacy, or manufacturing
- Hands-on experience with Dynamics 365 Business Central (admin/config/troubleshooting)
- Strong incident management and stakeholder communication skills
- Experience working closely with development, product, or QA teams
- A methodical, solution-focused mindset — comfortable juggling tech, ops, and training
Tech & Tools You'll Touch:
- Microsoft Dynamics 365 Business Central
- Robotic automation tools (e.g., Robopharma or equivalent)
- WMS, courier systems, and bespoke pick/pack software
- Ticketing systems and test case documentation
Apply with your CV if you think this could be right for you!
Contact Detail:
G.Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Functional Analyst
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 Business Central, as this is a key requirement for the role. Consider taking online courses or tutorials to deepen your understanding of its functionalities and troubleshooting techniques.
✨Tip Number 2
Network with professionals in the e-commerce and operational technology sectors. Attend industry meetups or webinars to connect with others who work with ERP and WMS systems, which can provide valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved incidents or improved system performance. Having specific examples ready will demonstrate your hands-on experience and problem-solving skills during interviews.
✨Tip Number 4
Showcase your ability to bridge the gap between technical and operational teams. Be ready to explain how you've effectively communicated complex technical issues to non-technical stakeholders in previous roles.
We think you need these skills to ace Functional Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ERP systems, particularly Dynamics 365 Business Central. Include specific examples of how you've supported operational technology and resolved incidents in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for solving real-world problems in fast-paced environments. Mention your hands-on experience with warehouse automation and your ability to bridge the gap between tech and operations teams.
Showcase Relevant Skills: Emphasise your incident management skills and stakeholder communication abilities. Provide examples of how you've coordinated software releases or delivered training to users, as these are key aspects of the role.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Functional Analyst.
How to prepare for a job interview at G.Digital
✨Know Your Systems
Make sure you have a solid understanding of ERP systems, particularly Dynamics 365 Business Central. Be prepared to discuss your hands-on experience with these systems and how you've resolved issues in the past.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled real-world problems in previous roles. Highlight your methodical approach to troubleshooting and how you've driven continuous improvement in operational processes.
✨Communicate Effectively
Since this role involves bridging the gap between tech and warehouse teams, practice articulating technical concepts in a way that non-technical stakeholders can understand. Clear communication is key!
✨Show Enthusiasm for Learning
Express your passion for technology and your eagerness to stay updated on industry trends. Mention any relevant certifications or training you've pursued, especially related to Microsoft Dynamics.