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- Tasks: Lead global tour staff management and create engaging learning experiences for a diverse team.
- Company: Join G Adventures, the world's largest small-group adventure travel company.
- Benefits: Enjoy competitive salary, vacation time, birthday off, and growth opportunities.
- Why this job: Make a real impact in the travel industry while fostering community and belonging.
- Qualifications: 3+ years in travel/hospitality, with leadership and training experience.
- Other info: Embrace a vibrant culture and collaborate with passionate teams worldwide.
The predicted salary is between 36000 - 60000 £ per year.
Overview
About Us
G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours. With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it. Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world. If all that sounds like your kind of thing, well, we can’t wait for you to join us.
Key Duties & Responsibilities
Workforce Planning & Staffing Strategy
- Plan and forecast annual and ongoing tour staff resource needs, analyzing departures by office and trip style to determine required numbers of CEOs, tour leaders, representatives and other on-tour personnel.
- Design and manage multiple staffing tiers, including full-time and part-time roles, to optimize workforce structure.
- Differentiate tour staff roles based on trip style and brand requirements, tailoring workforce solutions accordingly.
- Develop and implement strategies for efficient recruitment, onboarding, and training of tour staff to meet operational goals.
- Assist in recruitment and onboarding of Tour Staff management team members to build strong management capacity.
- Support region-specific travel style training and compliance with relevant requirements.
- Lead global change management initiatives related to tour staff operations, ensuring smooth adoption of new processes and technologies across regions.
Learning Strategy, Content Development & Program Management
- Design and deliver engaging learning experiences for global tour staff, utilizing various formats including in-person, virtual, and experiential learning.
- Partner with cross-functional teams, regions, and departments to develop and implement impactful learning materials for sales, operations, and product teams.
- Develop and execute innovative learning strategies using the latest technologies and methodologies to foster a culture of continuous growth.
- Lead and manage the full lifecycle of tour staff learning content, from creation and a/b testing to refinement and ongoing maintenance.
Compensation, Budget & Resource Management
- Oversee compensation, perks, and benefits (salary, per diem, bonuses) to maintain market competitiveness and position the company and its brands as preferred employers.
- Manage the Tour Staff Administration budget, ensuring effective allocation and control of resources.
Staff Development & Performance Management
- Design, develop, and oversee growth and incentive programs for tour staff at all lifecycle stages, in partnership with brand teams.
- Support performance management and disciplinary processes for in-field tour staff managers.
- Assist in mentorship and coaching to support tour staff management teams to build leadership capacity and succession plans at all levels.
Tools, Resources & Operational Support
- Create and deploy operational tools and resources (e.g., CEO Field Guides, Google Sites, Polaris features) to support global tour staff effectiveness.
- Develop and track efficiency metrics and targets for tour staff operations to drive continuous improvement.
- Contribute to department project management and continuous improvement initiatives.
- Provide in-field support and guidance to tour staff managers, including assistance with organizational structure design to optimize team capacity.
- Contribute to broader operational strategy and decision-making.
- Support external partnerships involving tour staff to enhance operational cooperation and representation.
Collaboration & Cross-functional Alignment
- Support multi-brand strategies by collaborating across brands to coordinate and manage tour staff initiatives.
- Collaborate with cross-functional departments to address the needs of internal tour staff stakeholders.
- Coordinate with Global Talent teams to ensure all contracts, schedules, and policies for tour staff are accurate, up-to-date, and compliant.
- Partner with regional teams to establish global best practices for tour staff management.
- Act as a key community architect, fostering a vibrant and interactive environment for our CEOs. This includes proactive engagement on our Slack channels, facilitating connections between members, and strengthening relationships at virtual and in-person events to be a known, trusted resource for the CEO community.
Compliance, Risk & Crisis Management
- Support compliance with international labor laws and regulations affecting tour staff across all regions.
- Support crisis response plans related to tour staff, including emergency communication protocols and contingency staffing arrangements.
Skills & Experience
- Minimum 3 years of experience in the travel/hospitality industry.
- Minimum of 2 years experience leading tours preferred
- Willingness and ability to travel internationally approximately 4-5x per year
- Minimum 5 years team leadership experience, including minimum 2 years management experience, including motivating and inspiring teams.
- Proven experience in crisis management and duty of care provision.
- Experience designing and delivering training programs.
- Experience in office administration, problem solving, and organizational tasks.
- Strong skills in public speaking and delivering presentations.
- Proficient in collaboration with cross-functional teams and managing operational tools/resources.
- Excellent verbal and written communication skills.
- Demonstrated commitment to customer satisfaction.
- Ability to build relationships and work effectively with diverse global teams.
What do we offer you?
- Competitive salary commensurate with the role
- Competitive benefits package
- Birthday day off
- Vacation time for you to recharge
- Enhanced Parental Leave
- Learning and growth opportunities
- Employee Resource Groups
*Applicable based on location*
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
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Global Tour Staff Manager employer: G Adventures
Contact Detail:
G Adventures Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Tour Staff Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the travel industry. Attend events, join online forums, and don’t be shy about reaching out to current employees at G Adventures. A friendly chat can open doors you didn’t even know existed!
✨Tip Number 2
Show your passion for travel! When you get the chance to speak with someone from G Adventures, share your own travel stories and how they align with the company’s mission. This will help you stand out as someone who truly gets what they’re all about.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. G Adventures is all about community and authenticity, so think about how you can demonstrate these qualities in your responses. Be ready to discuss how you can contribute to their mission of changing lives through travel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the G Adventures family. Keep an eye on the careers page for new opportunities that match your skills!
We think you need these skills to ace Global Tour Staff Manager
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share personal experiences that highlight how travel has changed your life and how you can contribute to our mission of changing lives through travel.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with the role of Global Tour Staff Manager!
Be Authentic: We value authenticity, so don’t be afraid to show your true self in your application. Share your unique perspective and what makes you a great fit for our diverse culture at G Adventures.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to read it!
How to prepare for a job interview at G Adventures
✨Know Your Stuff
Before the interview, dive deep into G Adventures' mission and values. Understand their focus on community relationships and how they operate globally. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their adventure.
✨Showcase Your Leadership Skills
As a Global Tour Staff Manager, you'll need to demonstrate your leadership experience. Prepare specific examples of how you've motivated teams, managed crises, or implemented training programs. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and crisis management skills. Think of past experiences where you had to make quick decisions or adapt to unexpected changes. Practising these scenarios will help you articulate your thought process during the interview.
✨Engage and Connect
G Adventures values a sense of belonging and community. During the interview, engage with your interviewers by asking insightful questions about their team culture and initiatives. This not only shows your interest but also helps you gauge if the company is the right fit for you.
