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- Tasks: Connect with travelers, recommend trips, and ensure exceptional customer service.
- Company: G Adventures transforms lives through travel with a vibrant company culture.
- Benefits: Enjoy competitive salary, vacation time, birthday off, and growth opportunities.
- Why this job: Join a passionate team, make meaningful connections, and create life-changing travel experiences.
- Qualifications: 1 year sales experience, love for travel, excellent communication skills, and GDS knowledge.
- Other info: This is a hybrid role based in London; UK residency required.
The predicted salary is between 28800 - 42000 £ per year.
The Global Connection Officer (GCO) is a sales catalyst, relationship developer, service zealot, organizational wizard, traveller, trainer, problem solver, and company culture enthusiast all rolled into one! G Adventures is a company that prides itself on changing lives through travel. We have a company culture based around unique core values that we live and breathe every single day. Your mission as a GCO if you choose it, is to connect with our travellers and agency partners; recommending and selling them the right trips based on their unique needs.
What you’ll be doing:
Mission:
Reach monthly sales targets while driving exceptional customer service KPIs
Work with both speed and efficiency while consistently displaying compassion and care in every interaction
Handle any booking issues calmly and with empathy
Differentiate your service to provide a uniquely G experience for our travellers
How your Mission is Achieved:
Connect with our prospective travellers both over the phone and via email
Ask the right questions to ascertain the needs of each unique traveller Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience.
Ensure the use of correct booking processes and procedures to minimize risk and reduce error rates
Act at all times with the purpose of providing a life changing experience
Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values.
Make meaningful connections with both the global team, but also your travellers.
Minimum 1 year front-line sales experience, motivated by revenue targets and service KPIs
A love of sales and travel
Experience using a GDS system, preferably Amadeus
Superior selling skills & exceptional customer service skills are required Excellent verbal & written communication skills
Problem solving/complaint resolution skills
Extensive geographical knowledge & travel experience
Flexible and energetic, with the ability to work independently as well as in a team environment
Ability to work varying shifts and weekends as required
Ability to navigate and use a variety of computer systems confidently with speed and efficiency
Understanding of, and identification with, G Adventures Core Values
Enjoy being a part of a global team
The role is a hybrid role based out of London, where a minimum number of days as set by the region, is required in the London office. Before you apply please consider whether this aligns to your location.
Candidates must reside in and be eligible to work in the UK.
Competitive salary commensurate with the role
Competitive benefits package
Birthday day off
Vacation time for you to recharge
Enhanced Parental Leave
Learning and growth opportunities
Employee Resource Groups
Applicable based on location
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
Travel Consultant, London UK employer: G ADVENTURES LIMITED
Contact Detail:
G ADVENTURES LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant, London UK
✨Tip Number 1
Familiarize yourself with G Adventures' core values and mission. Understanding what drives the company will help you connect with their culture and demonstrate your alignment during interviews.
✨Tip Number 2
Brush up on your geographical knowledge and travel experiences. Being able to share personal travel stories and insights can set you apart and show your passion for the industry.
✨Tip Number 3
Practice your sales techniques and customer service skills. Prepare examples of how you've successfully handled booking issues or provided exceptional service in past roles.
✨Tip Number 4
Be ready to discuss your experience with GDS systems, especially Amadeus. Highlighting your technical skills will demonstrate your ability to navigate the booking process efficiently.
We think you need these skills to ace Travel Consultant, London UK
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand G Adventures' core values and company culture. Reflect on how your personal values align with theirs and be ready to express this in your application.
Highlight Relevant Experience: Make sure to emphasize your front-line sales experience and any relevant travel experience. Use specific examples that demonstrate your ability to meet sales targets and provide exceptional customer service.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application is clear, concise, and free of errors. Consider including a brief cover letter that showcases your passion for travel and sales.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Mention your experience with GDS systems and your problem-solving skills, as these are key aspects of the role.
How to prepare for a job interview at G ADVENTURES LIMITED
✨Show Your Passion for Travel
Make sure to express your love for travel during the interview. Share personal experiences that highlight how travel has changed your life and how you can relate to the mission of G Adventures.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Highlight situations where you resolved issues with empathy and care, as this aligns with the company's core values.
✨Familiarize Yourself with G Adventures' Core Values
Research and understand the core values of G Adventures. Be ready to discuss how you identify with these values and how you can contribute to the company culture.
✨Practice Your Selling Techniques
Since the role involves sales, practice your selling techniques. Be prepared to role-play scenarios where you recommend trips based on specific customer needs, showcasing your superior selling skills.
