Freelance Customer Education Specialist

Location

London HQ (Hybrid, 3 days per week in office)

Reports to

Digital Program Manager, Chief Customer Officer

Duration

3–6 months (3-4 days per week)

What are we building?

An AI Email & Meeting Assistant that eliminates the admin burden for professionals in client‑facing roles. Think sales, consultants, recruiters, people spend hours on emails, scheduling, and follow‑ups. Fyxer AI streamlines these tasks by understanding your inbox priorities, drafting replies in your own voice, and taking crisp meeting notes.

How has it been going?

• 🚀 Launched in March 2024, now at +$30M ARR from hundreds of thousands of paid users
• 🌍 Graduated from H1O in San Francisco, learning from OpenAI, Instacart, and Snowflake leaders
• 💰 Raised Series B from top VCs to fuel rapid growth

Role Objective

Design and deliver a scalable self‑serve customer education system that improves onboarding, accelerates feature adoption, and reduces reliance on 1:1 support.

What you’ll do

• Customer Education & Onboarding
  • Audit existing onboarding and education content
  • Define a clear onboarding journey by customer type
  • Create or refresh core onboarding guides and feature walkthroughs
  • Deliver a documented onboarding content framework
• Knowledge Base & Learning Hub
  • Audit and restructure the knowledge base (IA, tagging, discoverability)
  • Create or update priority help articles
  • Deliver content templates and maintenance guidelines
• Masterclasses & Scalable Education
  • Design and deliver onboarding, feature, and use‑case masterclasses
  • Create reusable assets (slides, scripts, recordings)
  • Deliver a repeatable masterclass playbook

Must‑have skills

• Strong, user‑focused writing and editing
• High product curiosity and ability to deeply understand the product
• Strong project ownership and delivery focus
• Knowledge management fundamentals (IA, structure, discoverability)

What we value

We hire small numbers of exceptional people who want ownership and autonomy. As a founding marketer, you’ll be expected to work with urgency and intensity, but you’ll have responsibility and see your work have a direct impact.

• You want to build and have impact from the ground up.
• You want to have unreasonable ownership of your own world.
• You work hard, with intensity everyday & move incredibly quickly.
• You always challenge the systems you’re in to be better.

Our culture

Our culture is intentional — built for speed, ownership, and intensity. We’re in the race of our lives to reshape one of the largest AI opportunities in the world: email. In this race, there’s only first or last.

We win by

• Moving fast — every second counts
• Owning outcomes — full autonomy, full accountability
• Never letting it slide — relentlessly striving for excellence
• It’s intense — but focused. We remove distractions, support your wellbeing, and reward your impact.

This is a part‑time (3‑4 days per week) role, with a hybrid schedule (3 days per week in office) for approximately 3–6 months.

🚀 If you’re excited to join a world‑class Customer Success team inside a fast‑scaling AI startup, we’d love to hear from you.