Fyxer Limited, a London-based AI executive assistant company, seeks a technical support specialist to own complex tickets end to end, communicate clearly with customers, and feed back insights to product and engineering. The role demands API literacy, SQL, and strong logs analysis, with experience in Zendesk, Intercom, Jira, and Linear.
Hybrid work from London office with Friday remote work is offered. You will operate in a fast-paced startup environment, helping reduce escalations through
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Senior Technical Support Engineer - End-to-End Escalations employer: Fyxer Limited
At Fyxer, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to take ownership and drive meaningful change. As a Senior Customer Success Manager, you'll not only have the opportunity to work with high-potential clients in a vibrant London office but also play a pivotal role in shaping our customer success strategy from the ground up. With competitive compensation, equity options, and a focus on professional growth, Fyxer is an excellent employer for those looking to make a significant impact in a fast-paced environment.
