Fyxer Limited in London is seeking a technically proficient Support Engineer to own and resolve the most challenging SaaS tickets end-to-end. You’ll collaborate with Engineering, write clear escalations, and help reduce ticket volume through runbooks and upskilling of our agents.
You’ll read API references, query SQL databases, and communicate with customers effectively, thriving in a fast-paced startup environment based at our Chancery Lane office, with Friday work-from-home.
#J-18808-Ljbffr
Technical Support Engineer – AI SaaS, Hybrid London employer: Fyxer Limited
At Fyxer, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to take ownership and drive meaningful change. As a Senior Customer Success Manager, you'll not only have the opportunity to work with high-potential clients in a vibrant London office but also play a pivotal role in shaping our customer success strategy from the ground up. With competitive compensation, equity options, and a focus on professional growth, Fyxer is an excellent employer for those looking to make a significant impact in a fast-paced environment.
