Customer Success Manager
Apply now
Customer Success Manager

Customer Success Manager

London Full-Time 60000 - 80000 £ / year (est.) No home office possible
Apply now
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At a Glance

  • Tasks: Lead customer success initiatives and ensure smooth onboarding for enterprise clients.
  • Company: Join a cutting-edge AI startup revolutionizing productivity with an innovative executive assistant.
  • Benefits: Enjoy a competitive salary, equity options, and opportunities for rapid career growth.
  • Why this job: Be part of a small, dynamic team making a real impact in the AI space.
  • Qualifications: 3-5+ years in Customer Success or Account Management in a B2B SaaS environment required.
  • Other info: Fast-paced startup culture with a focus on learning and customer satisfaction.

The predicted salary is between 60000 - 80000 £ per year.

The basics

  • This role is full time
  • This role pays £60-80k/year + equity
  • Location: London – Chancery Lane

What are we building? An AI Executive Assistant

In 1930, the economist John Maynard Keynes predicted that we’d only be working 15 hours a week by 2030. Despite automation in agriculture and industry, that hasn’t happened.

Why? The service sector. Walk around the average office and you’ll see people’s days taken up by emails, Slack and meetings instead of real work.

People in client facing roles – think sales, professional services firms, recruiters – feel this pain most acutely. Instead of advising and connecting with clients, they spend hours doing admin. Following up. Scheduling meetings, then taking notes on them. Answering questions they’ve been asked a thousand times. Sorting through the mess that is their inbox.

We’ve built an AI executive assistant that looks at all your emails, messages and meetings, and uses that knowledge to answer your email, schedule meetings, take next steps from meetings and organise your inbox. We turn every employee into a top performer, effortlessly.

Unlike other startups, we’re a pure-play applied AI company, not a SaaS company with AI features hastily bolted on! We make use of the best techniques (fine tuned open source models, tool use, and retrieval augmented generation) and as a result, users send 53% of the email drafts we generate.

How has it been going?

We launched our product in March 2024. Since then we’ve gone from $0 to $2.5m in revenue, across 3000 paid users. We’ve done this with a team of just 4, without using any paid marketing until the start of November.

We spent the last 3 months in San Francisco at HF0, the best AI startup accelerator in the world, learning from experts like the CEO of Instacart, Head of Applied Research at OpenAI and the cofounder of Snowflake.

What do we value?

We’re very intentional about adding new people. We think a small team of exceptional people working hard at a problem they care about will always beat a larger, more unfocused team. That does mean you’ll need to bring an intensity to this role that might not be asked at other companies. But it also means you will be fast tracked into more senior roles and responsibilities far earlier. We predict we’ll reach $15m in revenue by the end of 2025 – there will be plenty of opportunities for you!

This means we’re deliberate about who joins us — and we’re looking for people who share our passion for making customers successful. Our team thrives in the 0-to-1 stage, moving fast, learning faster, and constantly challenging the status quo to drive better outcomes for customers. We value ownership and autonomy, trusting our people to act decisively and deliver results. Above all, we seek those with a curiosity-driven growth mindset — always learning, adapting, and putting customers at the heart of everything we do.

What Success Looks Like In This Role

  • Our first enterprise customer has been successfully rolled out, is fully adopted, and serves as a referenceable case study
  • Customer net retention is strong, with churn minimized across the long-tail of customers
  • Early wins in expansion opportunities have been identified and acted on, generating clear growth for the business
  • First expansion playbooks and Enterprise onboarding frameworks created

What Our Ideal Candidate Looks Like

  • 3-5+ years of experience in a Customer Success, Account Management, or similar role within a B2B SaaS company
  • Proven experience successfully onboarding and rolling out enterprise customers, ideally with demonstrated results in customer satisfaction, referenceability, and expansion
  • Experience working in a fast-growing, early-stage startup environment is a strong plus
  • Strong project management skills – able to juggle multiple customers of various sizes, prioritize effectively, and maintain clear communication
  • Commercial mindset – a proven ability to identify upsell opportunities within accounts
  • Excellent problem-solving skills – able to quickly diagnose issues and rally internal teams to resolve them

The application process

  • Submit your CV (no need for a cover letter)
  • We’ll review it
  • Chat with our talent team to run through your experience and for us to tell you what it’s like working for us
  • Chronological interview with the hiring manager and another Fyxer AI team member (45 minutes)
  • Customer case study (45 minutes)
  • Meet more of the team (30 minutes)

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Other
  • Industries
  • IT Services and IT Consulting

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Customer Success Manager employer: Fyxer AI

At our company, we are committed to fostering a dynamic and innovative work environment that empowers our employees to excel. As a Customer Success Manager in the heart of London, you will not only enjoy a competitive salary and equity but also have the opportunity to grow rapidly within a small, high-performing team. We prioritize ownership, autonomy, and a curiosity-driven mindset, ensuring that your contributions directly impact our mission of transforming the way people work with AI.
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Contact Detail:

Fyxer AI Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Success Manager

✨Tip Number 1

Familiarize yourself with our AI executive assistant product. Understanding its features and benefits will help you articulate how you can contribute to customer success and drive adoption among enterprise clients.

✨Tip Number 2

Highlight your experience in onboarding enterprise customers during the interview process. Be ready to share specific examples of how you've successfully rolled out solutions and improved customer satisfaction in previous roles.

✨Tip Number 3

Demonstrate your project management skills by discussing how you've managed multiple accounts simultaneously. Show us how you prioritize tasks and maintain clear communication with clients to ensure their needs are met.

✨Tip Number 4

Prepare to discuss your commercial mindset and ability to identify upsell opportunities. Think of examples where you've successfully expanded accounts and how you can apply that experience to our customer base.

We think you need these skills to ace Customer Success Manager

Customer Success Management
Account Management
B2B SaaS Experience
Enterprise Onboarding
Project Management
Communication Skills
Problem-Solving Skills
Commercial Mindset
Upselling Strategies
Adaptability in Fast-Paced Environments
Customer Satisfaction Focus
Referenceability Development
Growth Mindset
Stakeholder Management

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your experience in Customer Success or Account Management, especially within a B2B SaaS environment. Use specific examples that demonstrate your ability to onboard enterprise customers and improve customer satisfaction.

Showcase Relevant Skills: Emphasize your project management skills and your commercial mindset. Include any instances where you've identified upsell opportunities or successfully managed multiple customer accounts simultaneously.

Prepare for the Interview: Be ready to discuss your previous experiences in detail, particularly focusing on how you've contributed to customer success in past roles. Think about specific challenges you faced and how you resolved them.

Understand the Company Culture: Research the company’s values and mission. Be prepared to discuss how your personal values align with theirs, especially regarding ownership, autonomy, and a growth mindset.

How to prepare for a job interview at Fyxer AI

✨Show Your Passion for Customer Success

Make sure to express your genuine enthusiasm for helping customers succeed. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction and retention.

✨Demonstrate Your Project Management Skills

Be prepared to discuss how you've managed multiple customer accounts simultaneously. Highlight your ability to prioritize tasks, maintain clear communication, and deliver results under pressure.

✨Prepare for the Customer Case Study

Since a customer case study is part of the interview process, practice analyzing customer scenarios. Think about how you would approach onboarding, addressing issues, and identifying upsell opportunities.

✨Emphasize Your Growth Mindset

The company values a curiosity-driven growth mindset. Be ready to share how you've learned from past experiences, adapted to challenges, and continuously sought ways to improve both personally and professionally.

Customer Success Manager
Fyxer AI
Apply now
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