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For Companies At a Glance
- Tasks: Manage chargeback processes and collaborate with teams to resolve disputes effectively.
- Company: Dynamic fintech company with ambitious growth plans and a passionate team.
- Benefits: Competitive pay, career growth opportunities, and professional development support.
- Why this job: Be part of a team that drives innovation in the fintech space and makes a real impact.
- Qualifications: 1.5 to 2 years in chargeback management and strong analytical skills required.
- Other info: Enjoy a hybrid work environment and contribute to exciting process improvements.
The predicted salary is between 36000 - 60000 £ per year.
WHAT YOU'LL BE WORKING ON
- Manage the full chargeback lifecycle (Visa, Mastercard), including representments, pre-arbitration, arbitration, pre-chargeback and collaboration alerts.
- Review daily chargeback reports and transaction data to identify new disputes and ensure timely action.
- Monitor open chargeback cases and ensure all required steps are taken within scheme deadlines.
- Follow up with merchants and internal teams to resolve open cases.
- Update internal systems with chargeback details, statuses, and outcomes.
- Communicate with merchants, providing guidance on how to respond effectively to chargebacks and preparing supporting documentation.
- Conduct root cause analysis to identify patterns and recurring issues leading to chargebacks.
- Assist in monitoring chargeback and fraud ratios, helping mitigate risk and avoid scheme monitoring programs.
- Collaborate with internal departments (Compliance, Customer Support, Finance) to support dispute handling and reporting.
- Participate in process improvement initiatives, including testing and rollout of tools to automate chargeback workflows.
- Maintain up-to-date knowledge of Visa and Mastercard dispute rules and apply them accurately in case handling.
WHAT YOU NEED TO SUCCEED IN THIS ROLE
- 1.5 to 2 years of experience in chargeback/dispute management in an acquiring/PSP environment.
- Working knowledge of Visa and Mastercard dispute resolution rules and workflows.
- Demonstrated experience in process optimisation and/or automation of dispute handling.
- Excellent organisational and time management skills.
- Strong analytical skills and attention to detail.
- Proficiency in English is a must (written and verbal), Russian is a plus.
- Ability to work independently and collaboratively in a fast-paced environment.
WHAT WE OFFER
- An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
- Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us.
- Work with coworkers who are passionate about their business.
- Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews.
- The opportunity to attend conferences, courses, and professional development at the company's expense - we favour the continuous development of our employees.
- Hybrid type of work.
Dispute Officer (for our partners group company) in London employer: FYST
Contact Detail:
FYST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispute Officer (for our partners group company) in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech industry, especially those who work with chargebacks or disputes. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Visa and Mastercard dispute rules. We want you to show off your expertise and how you can apply it to real-world scenarios during the interview.
✨Tip Number 3
Don’t just wait for the perfect job to come to you! Apply through our website and keep an eye on new listings. The more you put yourself out there, the better your chances of landing that dream role.
✨Tip Number 4
Showcase your analytical skills! Prepare examples of how you've tackled chargeback issues in the past. We love seeing candidates who can think critically and improve processes.
We think you need these skills to ace Dispute Officer (for our partners group company) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dispute Officer role. Highlight your experience with chargeback management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about dispute management and how your background aligns with our needs. Keep it engaging and personal – we love a good story!
Showcase Your Analytical Skills: Since this role requires strong analytical skills, be sure to mention specific examples where you've successfully identified patterns or optimised processes in your previous roles. We’re keen to see how you think!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at FYST
✨Know Your Chargeback Lifecycle
Make sure you understand the full chargeback lifecycle, especially for Visa and Mastercard. Brush up on representments, pre-arbitration, and arbitration processes. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical skills by discussing past experiences where you've identified patterns in chargebacks or disputes. Bring examples of how you conducted root cause analysis and what steps you took to resolve issues effectively.
✨Familiarise Yourself with Internal Collaboration
Since this role involves working closely with various internal departments, think about how you’ve collaborated in the past. Be ready to share specific instances where you worked with compliance, customer support, or finance teams to resolve disputes.
✨Stay Updated on Industry Rules
Keep yourself informed about the latest Visa and Mastercard dispute rules. Mention any recent changes you’ve learned about and how they might impact chargeback handling. This shows your commitment to staying current in the field.
