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- Tasks: Manage chargeback processes and collaborate with teams to resolve disputes effectively.
- Company: Dynamic fintech company focused on growth and innovation.
- Benefits: Competitive pay, career growth, professional development, and hybrid work options.
- Why this job: Join a passionate team and make a real impact in the fintech industry.
- Qualifications: 1.5 to 2 years in dispute management and strong analytical skills required.
- Other info: Exciting opportunities for continuous learning and development.
The predicted salary is between 36000 - 60000 £ per year.
Manage the full chargeback lifecycle (Visa, Mastercard), including representments, pre-arbitration, arbitration, pre-chargeback and collaboration alerts. Review daily chargeback reports and transaction data to identify new disputes and ensure timely action. Monitor open chargeback cases and ensure all required steps are taken within scheme deadlines. Follow up with merchants and internal teams to resolve open cases. Update internal systems with chargeback details, statuses, and outcomes. Communicate with merchants, providing guidance on how to respond effectively to chargebacks and preparing supporting documentation. Conduct root cause analysis to identify patterns and recurring issues leading to chargebacks. Assist in monitoring chargeback and fraud ratios, helping mitigate risk and avoid scheme monitoring programs. Collaborate with internal departments (Compliance, Customer Support, Finance) to support dispute handling and reporting. Participate in process improvement initiatives, including testing and rollout of tools to automate chargeback workflows. Maintain up-to-date knowledge of Visa and Mastercard dispute rules and apply them accurately in case handling.
WHAT YOU NEED TO SUCCEED IN THIS ROLE
- 1.5 to 2 years of experience in chargeback/dispute management in an acquiring/PSP environment.
- Working knowledge of Visa and Mastercard dispute resolution rules and workflows.
- Demonstrated experience in process optimisation and/or automation of dispute handling.
- Excellent organisational and time management skills.
- Strong analytical skills and attention to detail.
- Proficiency in English is a must (written and verbal), Russian is a plus.
- Ability to work independently and collaboratively in a fast-paced environment.
WHAT WE OFFER
- An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market.
- Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us.
- Work with coworkers who are passionate about their business.
- Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews.
- The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees.
- Hybrid type of work.
Dispute Officer in London employer: FYST
Contact Detail:
FYST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispute Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech industry, especially those who work with chargebacks and disputes. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on Visa and Mastercard dispute rules. We want you to show off your knowledge and how you can apply it in real-world scenarios. Practice common interview questions related to chargeback management to boost your confidence.
✨Tip Number 3
Don’t just wait for job alerts! Regularly check our website for new openings and apply directly. This shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer’s mind. Plus, it’s a great opportunity to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Dispute Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dispute Officer role. Highlight your experience with chargeback management and any relevant skills that match the job description. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about dispute management and how your skills can help us at StudySmarter. Keep it concise but impactful – we love a good story!
Show Off Your Analytical Skills: Since this role requires strong analytical skills, don’t forget to mention specific examples where you’ve successfully identified patterns or resolved disputes. We’re keen to see how you think and solve problems!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at FYST
✨Know Your Chargeback Lifecycle
Make sure you understand the full chargeback lifecycle, especially for Visa and Mastercard. Brush up on representments, pre-arbitration, and arbitration processes. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical skills by discussing past experiences where you've identified patterns in chargebacks or disputes. Bring examples of how you conducted root cause analysis and what steps you took to resolve issues effectively.
✨Familiarise Yourself with Internal Collaboration
Since this role involves working closely with various internal departments, think about how you’ve collaborated in the past. Be ready to share specific instances where you worked with Compliance, Customer Support, or Finance to resolve disputes or improve processes.
✨Stay Updated on Industry Rules
Keep yourself informed about the latest Visa and Mastercard dispute rules. Mention any recent changes you’re aware of during the interview, as this shows your commitment to staying current in the field and your ability to apply these rules accurately.