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For Companies At a Glance
- Tasks: Manage chargeback processes and collaborate with teams to resolve disputes effectively.
- Company: Dynamic fintech company with ambitious growth plans and a passionate team.
- Benefits: Competitive pay, career growth opportunities, and professional development support.
- Why this job: Join us to make a real impact in the fintech world and grow your skills.
- Qualifications: 1.5 to 2 years in chargeback management and strong analytical skills required.
- Other info: Enjoy a hybrid work model and be part of a fast-paced, innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
WHAT YOU'LL BE WORKING ON
- Manage the full chargeback lifecycle (Visa, Mastercard), including representments, pre-arbitration, arbitration, pre-chargeback and collaboration alerts.
- Review daily chargeback reports and transaction data to identify new disputes and ensure timely action.
- Monitor open chargeback cases and ensure all required steps are taken within scheme deadlines.
- Follow up with merchants and internal teams to resolve open cases.
- Update internal systems with chargeback details, statuses, and outcomes.
- Communicate with merchants, providing guidance on how to respond effectively to chargebacks and preparing supporting documentation.
- Conduct root cause analysis to identify patterns and recurring issues leading to chargebacks.
- Assist in monitoring chargeback and fraud ratios, helping mitigate risk and avoid scheme monitoring programs.
- Collaborate with internal departments (Compliance, Customer Support, Finance) to support dispute handling and reporting.
- Participate in process improvement initiatives, including testing and rollout of tools to automate chargeback workflows.
- Maintain up-to-date knowledge of Visa and Mastercard dispute rules and apply them accurately in case handling.
WHAT YOU NEED TO SUCCEED IN THIS ROLE
- 1.5 to 2 years of experience in chargeback/dispute management in an acquiring/PSP environment.
- Working knowledge of Visa and Mastercard dispute resolution rules and workflows.
- Demonstrated experience in process optimisation and/or automation of dispute handling.
- Excellent organisational and time management skills.
- Strong analytical skills and attention to detail.
- Proficiency in English is a must (written and verbal), Russian is a plus.
- Ability to work independently and collaboratively in a fast-paced environment.
WHAT WE OFFER
- An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
- Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us.
- Work with coworkers who are passionate about their business.
- Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews.
- The opportunity to attend conferences, courses, and professional development at the company's expense - we favour the continuous development of our employees.
- Hybrid type of work.
Dispute Officer (for our partners group company) employer: FYST
Contact Detail:
FYST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispute Officer (for our partners group company)
✨Tip Number 1
Network like a pro! Reach out to people in the fintech industry, especially those who work with chargebacks and disputes. Use platforms like LinkedIn to connect and engage with professionals; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Visa and Mastercard dispute rules. Be ready to discuss how you've handled chargeback cases in the past and share examples of your process optimisation skills. Show us you know your stuff!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings and apply directly. We love seeing candidates who are genuinely interested in what we do!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in making a lasting impression. It shows you're keen and professional, which is exactly what we look for in a Dispute Officer.
We think you need these skills to ace Dispute Officer (for our partners group company)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dispute Officer role. Highlight your experience with chargeback management and any relevant skills that match the job description. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about dispute management and how your skills can help us improve our processes. Keep it concise but impactful – we love a good story!
Showcase Your Analytical Skills: Since this role requires strong analytical skills, don’t forget to mention specific examples where you’ve successfully identified patterns or resolved disputes. We’re keen to see how you think and solve problems!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at FYST
✨Know Your Chargeback Lifecycle
Make sure you understand the full chargeback lifecycle, especially for Visa and Mastercard. Brush up on the key stages like representments and pre-arbitration, as this knowledge will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used your analytical skills to identify patterns in chargebacks or disputes. Highlight any experience you have with root cause analysis, as this is crucial for the role.
✨Familiarise Yourself with Compliance
Since collaboration with internal departments like Compliance is key, be ready to talk about how you've worked with different teams in the past. Mention any process optimisation or automation projects you've been involved in to demonstrate your proactive approach.
✨Communicate Effectively
Practice explaining complex chargeback concepts in simple terms, as you'll need to guide merchants through the process. Good communication skills are essential, so consider doing a mock interview to refine your delivery.
