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- Tasks: Manage chargeback processes and collaborate with teams to resolve disputes effectively.
- Company: Dynamic fintech company with ambitious growth plans and a passionate team.
- Benefits: Competitive pay, career growth opportunities, and professional development support.
- Why this job: Be part of a team that drives innovation in the fintech space and makes a real impact.
- Qualifications: 1.5 to 2 years in chargeback management and strong analytical skills required.
- Other info: Enjoy a hybrid work environment and contribute to process improvements.
The predicted salary is between 36000 - 60000 £ per year.
What You’ll Be Working On
- Manage the full chargeback lifecycle (Visa, Mastercard), including representments, pre‑arbitration, arbitration, pre‑chargeback and collaboration alerts.
- Review daily chargeback reports and transaction data to identify new disputes and ensure timely action.
- Monitor open chargeback cases and ensure all required steps are taken within scheme deadlines.
- Follow up with merchants and internal teams to resolve open cases.
- Update internal systems with chargeback details, statuses, and outcomes.
- Communicate with merchants, providing guidance on how to respond effectively to chargebacks and preparing supporting documentation.
- Conduct root cause analysis to identify patterns and recurring issues leading to chargebacks.
- Assist in monitoring chargeback and fraud ratios, helping mitigate risk and avoid scheme monitoring programs.
- Collaborate with internal departments (Compliance, Customer Support, Finance) to support dispute handling and reporting.
- Participate in process improvement initiatives, including testing and rollout of tools to automate chargeback workflows.
- Maintain up‑to‑date knowledge of Visa and Mastercard dispute rules and apply them accurately in case handling.
What You Need To Succeed In This Role
- 1.5 to 2 years of experience in chargeback/dispute management in an acquiring/PSP environment.
- Working knowledge of Visa and Mastercard dispute resolution rules and workflows.
- Demonstrated experience in process optimisation and/or automation of dispute handling.
- Excellent organisational and time management skills.
- Strong analytical skills and attention to detail.
- Proficiency in English is a must (written and verbal), Russian is a plus.
- Ability to work independently and collaboratively in a fast‑paced environment.
What We Offer
- An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market!
- Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us.
- Work with coworkers who are passionate about their business.
- Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews.
- The opportunity to attend conferences, courses, and professional development at the company’s expense - we favor the continuous development of our employees.
- Hybrid type of work.
Dispute Officer employer: FYST
Contact Detail:
FYST Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispute Officer
✨Tip Number 1
Get your networking game on! Reach out to people in the fintech industry, especially those who work in chargeback management. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews like a pro! Research common questions related to dispute management and think of examples from your experience that showcase your skills. We want you to shine when discussing your knowledge of Visa and Mastercard rules!
✨Tip Number 3
Show off your analytical skills! During interviews, be ready to discuss how you've tackled chargeback issues in the past. Use specific examples to demonstrate your problem-solving abilities and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Dispute Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Dispute Officer role. Highlight your experience in chargeback management and any relevant skills that match the job description. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about dispute management and how your skills can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Analytical Skills: Since this role requires strong analytical skills, don’t forget to mention specific examples where you’ve successfully identified patterns or resolved disputes. We’re keen to see how you think and solve problems!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at FYST
✨Know Your Chargeback Lifecycle
Make sure you understand the full chargeback lifecycle, especially for Visa and Mastercard. Brush up on key terms like representments and pre-arbitration, as being able to discuss these confidently will show your expertise in dispute management.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical skills by discussing past experiences where you've identified patterns in chargebacks or improved processes. Use specific examples to illustrate how your attention to detail has led to successful outcomes.
✨Familiarise Yourself with Company Culture
Research the company’s values and culture before the interview. Be ready to explain how your personal work ethic aligns with their ambitions and how you can contribute to making the fintech company even greater.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about their approach to process improvement or how they support employee development.
